6 hours ago
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Do you know why the casino is investigating your account? Did it provide any further explanation, and how long has the investigation been ongoing?
If the casino is reviewing your gameplay, account, or any other activity, the investigation will need to be completed before your withdrawal can be processed. You will therefore need to wait for more information and see how the situation develops.

My account has been under review for 14 hours. I have been playing slot games—and nothing else—and managed to secure some winnings. I was informed that my account is being reviewed by the risk department, but no timeframe or duration was provided. What’s interesting is that, while withdrawals have been disabled, I am still able to continue playing and even deposit funds into the account; only the withdrawal function is blocked.
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