Betano Casino - general discussion

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GOOD AFTERNOON MY NAME IS JAIRO CHUMBE I AM A BETANO PLAYER, MY PROBLEM IS THE FOLLOWING.

THEY DO NOT ALLOW ME TO WITHDRAW MY PROFITS THAT I OBTAINED, THEY ASKED ME TO VALIDATE MY ACCOUNT.

I ALREADY ATTACHED DNI - OFFICIAL DOCUMENT OF PERU ON BOTH SIDES

ATTACH - SELFIE + ID

ATTACH - SELFIE + WATER OR ELECTRICITY BILL

ATTACH CCI BANK ACCOUNT VERIFICATION

AND THEY ADDITIONALLY ASKED ME FOR AN EXTRA DOCUMENT

PASSPORT OR DRIVER'S LICENSE OR BIRTH CERTIFICATE

THIS LAST ONE IS THE ONE THAT THEY DO NOT ACCEPT, I HAVE BEEN HAVING THIS PROBLEM FOR MORE THAN 1 MONTH AND THE DOCUMENTS THAT I UPLOAD, BIRTH CERTIFICATE AND DRIVER'S LICENSE ARE REJECTED BY THE BOT, I ASKED FOR AN ADVISOR TO REVIEW IT, AND THEY DO NOT RESPOND VIA EMAIL OR CALLS EITHER, THE BOT REJECTED MY ADDITIONAL DOCUMENTS MORE THAN 200 TIMES. WITHOUT GIVING THE REASON WHY THEY REJECT. MY DOCUMENTS ARE REAL ORIGINAL, I NEED AN URGENT SOLUTION AND THEY CAN VALIDATE MY ACCOUNT AND RELEASE MY ACCOUNT SO I CAN WITHDRAW. 

Hello there.

This really is a long-going verification process, and I am really sorry that you have to go through it, especially if your documents are valid and there is nothing wrong with them at all.

That is why I believe that you have done the best that you submitted your complaint here with our team.

We will review it as soon as possible and inform you what needs to be done next.

Please wait for the message from our complaint team and inform us about any updates.

Hi Romi, nice to say hello and hope you can help me with my case.

They rejected my documents again despite my communications. Betano was clear when he asked me for a BIRTH CERTIFICATE AND/OR DRIVER'S LICENSE AND/OR PASSPORT. I HAVE 2 OPTIONS ATTACHED AND THEY DO NOT VALIDATE THEM. IT IS TOTALLY UNFAIR AND FRUSTRATING.

ATTACHED CHATS. AND PLEASE CAN YOU INVITE BETANO TO THIS CHAT URGENTLY SO THAT THEY CAN RESPOND.



Unfortunately, if there is no active casino representative here on our forum, we are unable to get in touch with the casino here. You will need to wait for your complaint resolver to contact them wherever the time comes.

May I ask though, in what format they told you to send the required document, and if you have done so, please?

It is a really important thing to do because it happened many times that the wrong format was the reason for rejection, actually.

It is not a matter of format, they simply claim that a photograph should appear on my birth certificate, which is somewhat illogical, since in Peru and I believe in many countries, the birth certificate does not have a photo.

Now they asked me for a driver's license, which I also attached, and they still rejected it.

So the problem here is that the one that rejects the most is the BOOT which does not give any explanation either.

We have already requested that an advisor review it, but it is not reviewed either. We have been having this problem for a month.

I'm sorry, but that is really ridiculous. No birth certificate comes with a photograph, of course.

Now I really hope that our complaint team will be able to get the explanation soon.🙏

Indeed, request and send other alternative documents. C4 IN PERU - CRIMINAL RECORDS, OFFICIAL DOCUMENTS, ETC.

AND NOW THEY ALSO ARGU BECAUSE MY DRIVER'S LICENSE HAS THE SAME PHOTO AS MY ID DOCUMENT.

ALL OFFICIAL DOCUMENTS IN MY COUNTRY HAVE A SINGLE PHOTO THAT WAS REGISTERED IN RENIEC, UNLESS I UPDATE IT.

THEY SIMPLY HAVE NO INTENTION OF SOLVING THINGS FOR ME, AND THEY PRACTICALLY FORCE ME TO UPLOAD A PASSPORT.

I'm sorry, but these are really strange arguments indeed.

I wish there was the casino representative active in this thread so we could get some explanation about all this. It would surely be helpful also for other players.

Please hold in there. 🙏

I ATTACHED A DRIVER'S LICENSE, AND THEY DON'T ACCEPT IT.

UNFORTUNATELY THE BOT IS THE ONE THAT AUTOMATICALLY REJECTS WITHOUT A REAL ADVISOR BEING ABLE TO VALIDATE THEM. AND THEY DON'T GIVE ME AN ANSWER EITHER

Hello,

kindly be more careful with your personal data. Never again share such screenshots publicly. Your identity may be stolen, among other things.

I admit I roughly browse the thread so pardon me if I overlooked details. Are you still in touch with the support workers? I fear we have to wait for the casino to explain all the circumstances through the complaint once the time comes. Hold on, please.