Berriez Casino - general discussion

If you want to discuss anything related to Berriez Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Apparently, however, it accepts players from Finland?

From what I can see on our website, this casino doesn’t accept players from Finland.

Why do you ask?

Since I played on this site and I'm from Finland, that's why I'm asking how it was possible.

I actually played on this site and I live in Finland. How is that possible?

Well, that’s a good question. Some casinos may still allow players from restricted countries to complete the registration process, so being able to create an account doesn’t necessarily mean that your country is accepted.

When you registered, what information did you have to provide? For example, did you have to select your country of residence during registration?

And did you check the casino’s Restricted Countries section in the Terms and Conditions before creating the account?

That’s quite important. If you haven’t been checking this so far, I’d definitely recommend doing it before registering at any casino in the future. Otherwise, you could run into problems later, especially when verification or a withdrawal comes up.

I registered using the trumo service and also made deposits the same way, i.e. pay and play style. There were no questions about what country I was from. I lost quite a lot of money there and suffered from gambling addiction, that's why I'm asking.

I’m not very familiar with this platform, so I can’t really comment on how it works.

But since you mentioned that you’re struggling with gambling addiction, did you clearly tell the casino about that as well?

I told them when I had lost my money. I also asked for my deposits to be returned, citing my gambling addiction, but they refused.

The important thing here is to distinguish between two different situations.

It’s always very unfortunate when someone is struggling with gambling addiction, and neither we nor the casino should take that lightly. However, if a player deposits, loses the money, and only afterwards informs the casino about a gambling problem and asks for a refund, that’s generally not how responsible gambling refunds work.

The casino needs to be informed about the gambling problem or self-exclusion request while there is still an opportunity for them to act. If the casino is clearly informed and then fails to self-exclude the player or allows further gambling despite that request, that is a different situation and something our complaint team may be able to look into.

But if the casino only learned about the gambling problem after the losses had already occurred, unfortunately, that is not something we would normally be able to help recover through a complaint.

Yes, I understand that. The only thing that really caught my eye was that according to your website they don't accept players from Finland, so that's why I checked this.

Alright, there’s been a bit of a twist here.

I tried to look into what you mentioned and find out how it was possible for a player from Finland to register when our website showed that Finnish players weren’t accepted. Normally, when you use Casino Guru from your country, you shouldn’t be shown casinos where players from that country cannot register, so I wanted to understand what was going on.

It turns out that we had incorrect information on our side, which should now be fixed. Players from Finland can actually play at this casino, as it uses the Pay and Play system. So in a way, you helped us spot and correct the issue, and we definitely appreciate that.

As for responsible gambling, please be as careful as possible and make use of all the available tools that can help you prevent yourself from continuing to gamble.

Well, let's get this matter sorted out at the same time.