Beef Casino - general discussion

If you want to discuss anything related to Beef Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I've had a withdrawal of €4,000 since August 25th. According to the casino, it was paid; according to my bank, it wasn't. Who do I believe? It should be obvious. So far, communication with the casino has been okay, but not helpful at all. Short, curt replies that refer me to my bank. Otherwise, they only confirm that the payment was made, which contradicts a previous email stating there was a technical problem with the payment. As of now, I've been waiting for my money for over a month with no glimmer of hope. My account is verified, etc. The money was deposited without a bonus. As soon as my money arrives, which I currently doubt, I will never set foot in this "casino" again. Recommendation: 0/10

Over a month is a long time to wait for €4,000, especially when the casino says it has paid but your bank cannot locate the money.

Have they provided an actual payment confirmation with a transaction reference, date and recipient details, or only stated that the withdrawal was paid? That confirmation could help your bank trace the transfer. The casino should also clarify whether the technical problem mentioned in its earlier email was resolved and whether the payment was sent again.

This has already exceeded the 14-day processing period we generally allow. Have you submitted a complaint through our Complaint Resolution Center? The conflicting messages and the missing payment are worth examining, rather than leaving you going back and forth between the casino and your bank.

I received two screenshots showing the date, amount, and reference number. However, according to my bank, no payments have been received. Therefore, the sender needs to investigate what exactly went wrong. I assume these are only confirmations that the payment order was initiated, not the payment itself. I haven't filed a complaint yet. Who knows if it will help, but I'll try. As I see it, they're simply refusing to refund my money until I lose interest in complaining and asking questions.

The screenshots show two €2,000 withdrawals marked as "Paid," but that status alone doesn’t establish that the money reached your bank. Since your bank says neither payment arrived, the casino needs to have its bank or payment provider trace both transfers and explain the result.

Your interpretation is possible, although we can’t determine from these screenshots whether the transfers were merely initiated, failed, or returned. That also needs clarifying alongside their earlier explanation about a technical problem.

After more than a month, submitting a formal complaint is a reasonable next step. We can’t guarantee the outcome, but our team can assess the records and try to obtain a concrete explanation. I understand why you’re frustrated with being sent back to your bank without a resolution.

Just as further information, this casino should have a rating of 1. Or even better, it should be shut down. I've sent feedback to my bank again stating that there's no payment and they can't verify anything because only the originator can. According to the casino, I'm supposed to check with my bank again 🤣🤦🏻‍♂️. When I requested payment details and confirmation, I received a response that they can't be shared due to company policy, hahahaha. It only contains my own data... but anyway, what a huge fraudulent casino. 0/0

Being sent back to your bank again, while the casino refuses to provide further payment details, leaves you stuck in the same loop. Their reference to company policy doesn’t explain where the €4,000 went or resolve the missing transfers.

If they cannot share the complete payment records with you, they should still ask their payment provider to investigate both transfers and communicate the result. Simply repeating that the money was paid doesn’t address your bank’s response.

Keep this latest exchange and your bank’s written confirmation for the complaint we discussed. As for the rating, your experience is relevant, but any change needs to follow an assessment of the evidence and the outcome of the dispute.

The casino has repeatedly confirmed to me that the payment provider processed the payments. That's why, according to the casino, I have to keep contacting my bank. My bank says there's no incoming or received payment (which I can see on my bank statement). Then the casino simply requests another bank statement from my bank so that the exact same request is sent to the payment provider again… and then it's always the same story. In the end, they say there are problems with the payments, then they say it's been sent. Then they say no money has been returned and I have to confirm again that nothing has been received… It's a truly endless loop without any clues or specific errors being communicated to me. The only thing that's clear is that my money hasn't arrived in over a month!

Every time they ask for another statement, do they start the review from scratch?

I understand, the latest bank statement seems to lead to another round of the same replies, without explaining what happened to either transfer.

An updated statement can help confirm that the money still hasn’t arrived, but the casino should explain what its payment provider actually established from the investigation. Saying that the payments were processed or haven’t been returned still leaves your missing €4,000 unexplained.

Have they given you any investigation reference or a date by which they expect a definite answer? That would at least distinguish an ongoing investigation from simply resending the same request. I understand why your patience is wearing thin after this long.

No, no file number or anything. It's still the same email exchange and empty promises that it will be taken care of. So far, nothing but hot air.

I hope the complaint process for your system works better…

Yes, if I want further information, I have to send another bank statement or confirmation from the bank that they have no outstanding payments, etc., and then they contact the payment provider. And all of this without any proof from the casino, no receipts for the payment, etc.

I understand why you’re losing confidence after repeatedly providing bank statements without getting a concrete answer about either payment. There’s little value in sending you through the same questions again here.

Our complaint process aims to assess the records and obtain a clear response from the casino, but we can’t guarantee cooperation or recovery of the money. Any further evidence should help establish what happened to the transfers, rather than simply repeat that they were "processed."

I hope the complaint brings some meaningful progress. Please let us know if the casino provides an actual investigation result or either payment finally reaches you.

I'll do that. So far, none of it has happened. I only have written confirmation that the money was sent and that I need to check with my bank. So, the same thing as for almost two months now... €4000 still vanished without a trace.

Thank you for the update. Unfortunately, that means you are still exactly where you were before, without the €4,000 and without any traceable information showing where the payments went.

Keep the casino’s written confirmation and add this latest update to your complaint. After almost two months, another generic statement that the money was sent is not enough to explain what happened. Hopefully, our complaint team will be able to obtain something more concrete from the casino or its payment provider.