Bananzia Casino - general discussion

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Absolute shocking site closed my account after waiting 3 weeks for withdrawal so i now have a closed account with £500 init ask for every document in the book which i sent over cancelled every withdrawal this site really does need closing down!

Hello, Emma1710.

Those three weeks must've been difficult. Even though I can't say anything specific, my coworkers on the complaint team will undoubtedly have some questions for the operator. Please be patient; the first phase is about gathering all of the details so that we can establish a solid foundation on which the casino will be invited to participate in the discussion

I'll be around if you have questions or just want to talk, ok?.

Ok ive emailed them asking for my funds and ive had no reply i emailed 24hrs ago aswell thanks

And all i get on chat is a robot telling me to email

Frankly, emails are more or less ignored after the account is closed or some decision is made. That may happen. Perhaps the casino considers the matter closed.

That's why the complaint is designed to invite the casino to us—to the complaint thread.

Well ive still not received any funds even with the account closed

And that's where further details will play a significant role. there are many scenarios possible. The account may be temporarily closed until it is fully verified or until the final verdict is reached.

Has your account been fully verified? I spot info about previous withdrawals but that's not a bulletproof clue under those circumstances.

I'm asking because I have no direct way of checking the complaint post unless the mediator manually approves those.

Yes my account was verified they have emailed me saying its been closed and my withdrawal has been nulled and ive had my deposits back through withdrawals which i haven't i first signed up and won £500 withdraw without any issues then deposited again won a further £500 then the nightmare begins kept asking for this and that which i did then they closed the account with my funds still init and by the looks of it dosnt look like im going to get these

I see why it looks like things have already been decided, but in my opinion, it's too early for that. Let the complaint process work a bit. Yes, it indeed looks like a real nightmare, yet I dare to say it's not the end in the most positive sense of this sentence.

trying to say ive already had the amount back in deposits like i said i won £500 withdrew that was fine it was the second one that was there and closed account

this clearly shows the progress that it was in and the £500 in my account i will attach the details when i screenshot this which was the 24th August so if i had a withdrawal on the 2/8 which i did it wouldn't say 24th August they are trying everything to not pay me

details when i took thr screenshot

Hello, I'll probably repeat myself but please explain this in the complaint thread; provide especially the screenshot where the casino explains the situation with withdrawing more funds than deposited. I know the process is not easy, but the casino review clearly says that their terms are unfair. What you just provided meets the definition of unfair pretty well. I would take that as a lesson and focus on decent casinos in the future.

Let's just hope there is somethign to be done in this case. In my opinion, it's definitely better to avoid casinos with such unfair rules.