AvoCasino - general discussion (page 4)

Unfortunately, this question we are really unable to answer, as we have nothing to do with any licensing authority.

Also, we couldn't help you with your complaint because we do not deal with sports betting.

Have you tried to contact any of the sites that do deal with sports, perhaps?

I have this list here for you, if you'd like to try:

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.safebettingsites.com/complaints/

https://www.askgamblers.com/submit-complaint

https://www.bookmakers.bet/submit-a-complaint/

This website appears to be very misleading and possibly a scam. The lottery results look suspicious, with unrealistic prizes like "iPhone 17 Pro," which does not even exist.

Winners are shown with partially hidden names, making it impossible to verify if they are real people. There is also no transparency about how winners are selected or how prizes are delivered.

In my experience, the casino also does not pay out properly. It feels like the games are not fair or are controlled in a way that makes it very difficult to win.

Overall, this platform seems designed to encourage deposits rather than provide a fair gaming experience. I strongly advise others to be cautious and avoid depositing money here.

Thanks for sharing your thoughts.

That said, some of the points mentioned don’t necessarily indicate an issue with the platform itself.

For example, partially hidden winner names are actually standard practice across the industry, as casinos must protect player privacy and prevent misuse of personal data. Publishing full names would raise serious privacy concerns.

Similarly, promotional prize names (like "iPhone 17 Pro") are often used as marketing labels or placeholders and don’t automatically imply anything misleading on their own.

When it comes to fairness, licensed casinos operate using certified RNG systems and are subject to regulatory oversight. Claims that games are "controlled" or "not fair" would require specific evidence to be properly assessed.

Most importantly, you mentioned payout concerns but didn’t provide any details. If you’ve experienced issues with withdrawals (delays, rejections, verification problems, etc.), that’s something we can actually discuss on more fact-driven ground, but we would need concrete information.

We will be here if you want to talk.

Hello,

I am waiting for withdrawal from 18.03.26.

Your agents on website tell me that I should wait for email. My account is verifed.

Now I feel cheated.

I hope you can help me,

Regards

Hey, is that really what support told you after such a long wait for your withdrawal that you now have to wait for an email? When did they tell you that? Did you have to go through verification first, or do you know why this whole situation has been dragging on since March?

Either way, I would definitely submit a complaint on our website and have our team look into it. It’s not normal for this to take this long.

If you’re interested, here’s the link.

I log into the chat every 2-3 days, and each time the agent apologizes me for the long time. They claim I’ll receive the relevant information via e-mail. My account is verifed. After requesting the withdrawal, they wanted additional document via email. I sent these document, and they told me in the chat that the account is fully verifed.

I regretfully have to file a complaint on this website.

Sure, I'd do the same if I'm being honest. If all you can do is wait and nothing changes, that's a weak argument on their part.

I believe and hope that we'll manage to break this vicious cycle and that you'll get your money.

hello again,

In my opened complaint I can't write a response. Why?

https://casino.guru/complaints/avocasino-player-s-withdrawal-is-significantly-delayed

I have no idea why this is happening, but I would definitely send the resolver an email explaining that this isn't possible and ask him about it. If necessary, I would send additional information via email. 

Thanks for reaction. I sent screens directly to Atilla via e-mail also.

Wonderful, if you have any further problems, just tell me.

I will inquire about that. 🙂

I would like to share my current experience with AvoCasino.

I am a VIP player and have deposited a significant amount at this casino. Recently, I requested my first withdrawal (€500).

Before requesting the withdrawal, I was informed by support that withdrawals are processed within 72 hours, including weekends. That timeframe has now passed, and my withdrawal is still pending.

My VIP manager has not replied to any of my emails since I requested the withdrawal, while live chat has repeatedly told me that my case has been escalated to the finance team. Most recently, they acknowledged that the 72-hour timeframe has passed and said my withdrawal has been marked as high priority, but it still has not been processed.

Because I have been unable to resolve this matter directly with the casino, I have submitted a formal complaint to Casino Guru. I hope the casino resolves this issue quickly, and I will update this thread with the outcome.

I am posting this to share my experience with other players and to see whether anyone else has experienced similar delays with withdrawals from AvoCasino.

My experience with AvoCasino has been extremely disappointing.

I am a VIP player and requested my first withdrawal of €500. Before requesting it, I was told by support that withdrawals are processed within 72 hours, including weekends.

After the stated processing time passed, my withdrawal was still pending. I contacted live chat multiple times and was repeatedly told that my case had been escalated to the finance department. However, I received no meaningful explanation for the delay.

What disappointed me even more was that my VIP manager, who had previously responded promptly, stopped replying to my emails once I requested a withdrawal.

I have now submitted formal complaints because I have lost confidence in the way my withdrawal is being handled.

Based on my personal experience, I cannot recommend this casino. If you decide to play here, be aware that withdrawals and communication may not meet the expectations set by the casino.

Hey there, thanks for letting us know. One would expect a bit more from a VIP level; we will be here if something goes in the wrong direction, but I hope you will be paid very soon.

I have received contradictory information from my VIP manager and live chat regarding the withdrawal processing timeframe. Despite repeated assurances that my case has been escalated, my withdrawal remains pending. This has caused me to lose confidence in the casino,

I don't understand way casino guru give high rating for this casino, they are delaying the withdrawal without any reason

This type of online casino should be shot down instead of giving them high rated and casino guru is also no more trusted

I understand you are frustrated. On the other hand, this can happen and happen regularly in many casinos. That's why the Safety Index is about safetiness, not speed, for example. Based on the index, I dare to say you will be paid; that's just a matter of time, it seems. But your experience is valid, of course.

I received contradictory information from the casino about the withdrawal timeframe, and I have been unable to obtain a clear reference to the official policy. My withdrawal remains pending despite repeated assurances that it has been escalated. This has caused me to lose confidence in the casino

I understand a lot from your previous posts. I get the casino could use such feedback.