Alpine casino withdrawal

Hi I'm having problems with the alpine casino

He has two days trying to make a withdrawal and they are making me many excuses

Hello there.

Sadly, you probably found a casino that slipped our scope, meaning it has not been reviewed here on our website and stay completely unknown to us. Hence I ask you to provide us with a full casino URL.

As goes for your issue, kindly provide more details. What exactly has the casino told you so far?

The line between excuses and explanations is sometimes quite tin, so I want to learn more.

In general, try to cooperate with the casino no matter what it has proven to be the most effective way to get money.

Good morning, I too have the same problem, they asked me to verify my residence but the certificate of residence issued by the municipality is not suitable either, it seems to me a fraud how can I defend myself thanks a lot to whoever can help me

Hello there. It's great you found this forum. Hopefully, we'll get to the bottom of the issue together.

Just to avoid wild guesses, have you been told what seems to be wrong with this document perhaps?

What other document have you provided to pass the verification, please?

According to my experiences, it is always wise to ask for an explanation in the casino first, then consider its value. Just do not say you have not received any advice from the chat or support.

Good morning, I have provided everything they asked for document, bank statement and finally the selfy with the document which seems to be wrong for the umpteenth time! I have the vague impression that they are making excuses because with the phone it is impossible to take a selfy with double focus but since I have professional equipment I did it! I have now also emailed xo I have not received a response yet ! I'm looking for a solution X a matter of principle not X money

Of course. That's the last document the casino wants from you ? I saw that you've managed to file a complaint, so I'm curious to see how this goes. 

Could you let us know if the casino responds to your email, or if you manage to go through the verification process ? 

Fortunately, after many attempts I managed to withdraw. Even in my case it was the selfie that didn't go well.

Thank you for the useful hint. What seemed to be so tricky about providing an acceptable selfie, please?

I'm asking to help others who might come after this topic.

Glad you've made it though!✨

Look, I tell you that I sent at least 30... photos and they told me they were never good. At the end I told them I wanted to close the account and bha!!! Suddenly the last photo was accepted😅

Hehe, now that's a method I wouldn't say a casino would consider. Any idea what the problem was with the amount of selfies you sent ? Usually the casino says they are not clear enough, so I was wondering because there might be another reason. 🙂

Keep in mind that everything is resolved!! and no problems for now!!

So they actually never explained why the selfies weren't good enough, right?