AllSpins Casino - general discussion (page 2)

Have they informed you about this amount, please?

We have different information in our review, actually, so if you could send us a screenshot regarding this information, perhaps we will have to change it.

Do you need some help with your withdrawal? Our complaint team is ready if you need us, you know.

They do not answer the questions I ask them. They just tell me to go deposit and increase my vip level.

I have deposited $5000 in this casino overall. They said its not enough so my cashouts are limited to $750 a week.

This is outrageous.

In that case, please take a screenshot of this instruction and either post it here or proceed with the complaint.

Combination of lowered limits and a push for further deposit does not seem very convenient. Screenshot declaring a casino's specific recommendation would be valid proof when the need arises.

I might have to file a complaint against this casino. There are no terms stating why I cannot cashout. Its been 9 days and they wont let me cash anything out. I ask for help and they say they are investigating.

8.5 rating casino huh? Just another casino that delays cashouts. Makes you have high vip levels to cashout anything significant.

How do these casinos get 8.5 ratings from this alone.

Well, go for the complaint. I won't, however, respond to the rest regarding the vent about ratings. I already explained that to you.

Based on what you've written, you can actually withdraw; the VIP level increase is the subject of increased withdrawal limits. The casino is willing to pay, right?

I keep reading reviews regarding your very, very slow withdrawals with verified players claiming days and weeks to get their money. Is this true?

I have worked with this Casino as an affiliate for over a year, things have gone downhill in the last 6 months or so for them.

Lots of delayed withdrawals for players, and the icing on the cake and the end of our partnership has come from an issue with a player based in Canada trying to withdraw $700 via Interac repeatedly having their withdrawal cancelled, going through numerous KYC requests and live chat basically being very unhelpful insisting their is a problem with interac.

Yet when I go on live chat without being logged in and ask if Interac is a withdrawal option they claim that it is.

Quite simply - AVOID these guys like the plague.

These are practices I don’t really like, and neither do many players. I understand that for casinos, it’s a business, and every additional deposit is welcome. But if I had a problem with a payment method, whether technical or otherwise, I probably wouldn’t offer it as an option until it was resolved. Players then find themselves in a situation where they have to withdraw using the same method, and while depositing wasn’t a problem, withdrawing suddenly is.

That’s sad.

It really is sad, and unfortunately due to AML generally you do need to use the same method. Player is currently awaiting an email escalation, so I have everything crossed for them. I hope they prove me wrong and pay him out his winnings but I am not convinced at this point.

Sure, I’d definitely have some hope too. I know that if this were to be a long-term issue, you might be able to work something out with the casino to use a different payment method. That means that in these cases, the player often has to deposit a small amount using the new payment method for verification, and then, once it’s verified, they should be able to withdraw. I don’t know if that would work here, it just occurred to me as a possibility.

But we can also wait and see what happens next.