All Jackpots Casino - general discussion

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I have won 13500 at the casino, I have been trying for 20 days to verify and withdraw, they kept asking me for different information, I have sent them what they have asked for, then they closed my account and confiscated my winnings, supposedly for my own safety until we make a video call, I explained to them that I do not know the English language well and they told me it does not matter, just a video call will be made, the video call was made normally and since then I have not had any information either about the verification if it took place or why they closed my account with my winnings, it is the worst I have ever experienced in my life, I can't take it anymore, it is obvious that I have been a victim of fraud

Hi, then it's a good thing you've filed a complaint and our team will try to assist you. 

It's a pity that the casino did not say why this situation occurred and how it is and what you have to do now. 

Nevertheless, when did the verification call take place? Did they tell you they would get back to you and how long are you waiting for some kind of response from them? Are you still unable to access your account and it remains blocked? 

I have done it from the beginning and I have not received any response, please help me. The casino closed the account and confiscated the amount of 13500 without any reason and without giving me any justification.

Don't worry , we'll try to help you as best we can. I'm not saying it has to be positive, but we'll do everything fairly. 

I hope this will be cleared up soon and we will know what happened.