Hi, I'm sorry you ended up at this casino. Have you seen its Safety Index? I'm not surprised that this situation has arisen.
I also wanted to recommend filing a complaint right away, but from what I've seen, they don't respond, so that won't help at all. The only good thing about it is that if they don't respond to yours either, the safety index will drop even further. So if it's worth it, which I would say it is, I would file a complaint.
What does the casino say about your withdrawal?
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