888 starz verification gambling documentation

hello. they blocked my account to verify my identity, I sent a photo of my ID, verification passed, they didn't unblock the account, and now they sent me an email with the following content: Dear customer, please provide us with photos of the document, that confirms that you do not have gambling addiction.

The document must be verified by a medical specialist's signature and stamp of the medical facility. where can I get such a document? can it be in my native language or Polish? I have a lot of cash in my account to withdraw, is there any way to make them withdraw this cash without such verification? is it about a certificate from a psychiatrist with addiction specialization and no gambling addiction?

Hello.

I believe the casino registered marks of harm in your overall casino history, and they must be trying to ensure you won't be harmed further. Based on the description, I guess you need an official statement, yes.

But I do not believe such a statement should be associated with the withdrawal at all. In my opinion, the statement is only required to determine whether your account should be closed, not whether you are allowed to withdraw the balance. When it comes to the language, ask the support, please; it is their request, so I do not dare to guess.

Which casino are we talking about, please? I did not find 888 Starz anywhere. The uRL would be great.