2 years ago
If you want to discuss anything related to 777 Original Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.
the casino has come up with a bunch of excuses not to pay the winnings and they think that they are the smartest .. when the money is transferred to the main account, then this is already won and wagered money that can be withdrawn...
It turns out that if the money was transferred from the bonus account to the main one, you can’t continue to play because you need to display what kind of stupidity in general to say this, the manager told me if I played them back and they moved to the main balance, sorry for the mistakes, I wrote under my nerves and in a hurry
The situation is as follows: activated a 300% bonus with deposits of 250 UAH bonus conditions maximum withdrawal x 15 from the deposit wagered wager And I got 3,750 from the bonus balance, since everything else that was more was cancelled. Then I had the choice to put on the withdrawal or continue to play because there was no money on the card, I put some amount on the withdrawal And left a little on the balance to play, and I also had about 200 more free spins from different races After the money switched to the main balance, I continue to play And rose to 11,000 UAH, what I put on the withdrawal While the money is on the bonus account, this is the money of the casino, when the money is transferred to the main account, this is already my money with which I can do whatever I want I bet on withdrawal in installments of 11,000 UAH, and I was withdrawn only 3,750. Firstly, there was a win of this money from races, this is the second time the money was already canceled before it was transferred to the main balance when I finished wagering Wager. And why did my money cancel twice the first time when they switched from bonus to main
And the second time the financial department manually canceled the money that was on the main balance, or rather, I did not receive 7250gr
казино придумало кучу отмазок чтоб не платить выигрыш и думают что они самые умные.. когда деньги переходят в основной счет то это уже выиграные и отыграные деньги которые можно выводить...
Оказывается что если деньги перешли с бонусного счета на основной ты не можешь продолжать играть так как надо выводить какая тупасть вообще такое говорить это менеджер мне сказал если я их отыграл и они перешли в основной баланс кароче сорри за ошибки писал под нервами и на скорую руку
Ситуация следующая активировал бонус 300% с депозитам 250 грн условия бонуса максимальный вывод икс 15 от депозита отыграл вагер И мне с бонусного баланса за числилась 3 750 так как все остальное что было больше аннулировалась. Дальше у меня стоял выбор поставить на вывод или продолжить играть так как денег на карте не было я какую-то сумму поставил на вывод И оставил немножко на балансе чтоб поиграть а также у меня были ещё около 200 фри спинов с гонок разных После того как деньги перешли на основной баланс я продолжи играть И поднялся до 11 000 грн то что я поставил на вывод Пока деньги находятся на бонусном счёту это является деньги казино когда деньги переходят на основной счёт это уже мои деньги с которыми я могу делать все что захочу Я поставил на вывод частями 11 000 грн а мне вывели всего 3 750 во-первых там были выигрыш этих денег с гонок это раз во вторых деньги уже аннулировались до того как они перешли на основной баланс когда я закончил отыгрывать Вагер. А почему у меня дважды аннулировались деньги первый раз когда они с бонусного на основной переходили
А второй раз фин отдел вручную аннулировал деньги которые были на основном балансе а точнее 7250гр я не получил
Hi, I'm not sure if I 100% understand the situation, but I'd like to ask - when you originally won 3750, you say you withdrew some amount and left a little on the balance to play...
Did you actually complete this withdrawal before you won 11,000 or did you cancel the withdrawal (or was that initial withdrawal still pending) and you tried to withdraw 11,000 instead?
look when I have a minimum deposit of 250 UAH with a bonus of 300% = 1000 UAH to the bonus balance ... only a maximum of 3750 can go to the main balance, since the amount of winnings depends on the deposit 250x15 = 3750 (20k must be wagered) when the money was transferred from the bonus to the main account, but exactly 3750 was transferred, I continued to play, since I already received the maximum amount on my main account, I still have the choice to play or withdraw to sleep, I didn’t want to, but they withdraw for a long time, then I put something on the withdrawal and continued to play, I lost what I left canceled the withdrawal, left a little and went on to play, began to win and put small amounts on the withdrawal at this moment, not one application has been withdrawn yet
смотрите когда у меня минимум депозит 250 гр с бонусом 300%= 1000 гр на бонусный баланс... на основной баланс может перейти только максимум 3750 так как сумма выигрыша завит от депозита 250х15=3750 (20к отыграть надо) когда деньги перешли с бонусного на основной счет а перешло именно 3750 я продолжил играть так как максимальную сумму я уже получил на свой основной счет у меня остается выбор играть или выводит спать я не хотел а у них выводят долго то я поставил что-то на вывод и продолжил играть проиграл что оставил отменил вывод оставил немного и пошел играть дальше начал выигрывать и ставить небольшими суммами на вывод на этот момент еще не вывели не одну заявку
Hello,
I believe that the problem could be the maximal withdrawal limit.
When you're saying that "only a maximum of 3750 can go to the main balance" it should be said that you were supposed to withdraw this amount as the maximal withdrawal limit you reached with the bonus funds. Because when you do the rest of the bonus funds will be voided because you can only withdraw the maximal limit - 3750 in this case, the bonus ends. From now on you play with the real balance only.
If you don't withdraw this amount of 3750 and keep playing, all the bonus conditions are still valid.
If you lose the whole balance, the bonus ends but if you continue winning the maximal withdrawal limit still applies. That's why Daniel is concerned about the withdrawal.
The bonus ends when your balance gets to zero or with a successful withdrawal.
I suppose that since you didn't complete the withdrawal, the maximum withdrawal limit from the bonus was still applied to all of your future winnings so you still aren't able to withdraw more than 3750.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.