500 Casino - general discussion

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Hello, very good, be careful with 500.casino, I have been depositing in several accounts for months without problem and they did not block me while I lost, until a few days ago when I won a sports bet and reached 2700 eur profit and what a coincidence right there According to them, they detect my accounts, they block me, they confiscate everything and they don't even return my previous deposits, you have been warned.

Uhm, so technically you were accused of creating multiple accounts, thus your winnings were voided, correct?

This is usually confirmed during the verification process, which is normally triggered by withdrawal. Had you verified your account sooner, maybe?

Also, have you ever created more than one account? Sorry, I had to ask...

Hold on - I found your complaint! You self-excluded in the past, yet were able to create a new account with the very same personal details,... That's something! 🙁

For months and months I deposited without problems in the accounts, they blocked me just when I won the highest amount 2700 euros, while I lost there were no problems, they acted in bad faith

If I created more accounts to skip the 3 months of self-exclusion, I regretted it as I excluded myself, the casino broke its rules while I was losing, as I won heavily they banned and confiscated me, in good faith they did not act, even assuming my mistake.

I understand why you feel like this, it is indeed a troublesome situation you find yourself in. Maybe you're correct and mistakes have been made on both sides. At this moment it looks like this.

Give Kristina some time, though. She'll get back to you in 3 days by the way. I ask you to be patient.

I also spotted something about sports betting, have you ever played casino games too?

Hello, thank you very much, yes, I played sports betting and casino, especially dreamcatcher, black Jack and sometimes funkytimes and crazy times, greetings

Hi there!

I appreciate your feedback. There is actually one issue, we do not deal with sports-betting-related situations; thus, I hope Kristina will find a way to escalate your complaint further. I think we both feel your complaint is more complex, so let's see how it develops. I just thought you should know.

Thank you very much, as I told you, I bet in the casino and in sports betting, in fact the money I bet in the casino is much more than in sports, greetings

Hi!

That's certainly good news regarding the complaint. I truly hope there is a way to resolve it fairly! For the moment, we just need to give it some time. Even though I hate waiting for myself, it is inevitable.

Let's be positive!🤞🤞🤞

My complaint has been rejected, two notes,

You say that I have admitted that I opened more accounts to skip betting limits, that is false, I have only admitted the self-exclusion time, second, it seems very clear from the screenshots that I sent you that the casino did not apply its multi-account rule during many months, and he only applied it when it benefited him to justify the theft of my money, if stealing from me is the right word, if that is fair to you, you have disappointed me,

Still, thank you for your time, greetings

Hello.

You know this is a forum, the members of the Complaint Team do not respond here. Thus, I'd like to ask you whether you can send this response to the complaint handler.

I found this:

"Hello, well, I opened 9 accounts, some of which I sent you the deposit history during this year, as I told you, I was excluding myself when I lost but since I regretted it and I didn't want to wait the 3 months, I opened more and more seeing that they didn't put any problem,"

Why do you think you should be refunded now for the money you've lost? I think it is rather obvious that it was you who broke the rules to be able to play again.

Is there something more to that, please? In such a case, provide new information and ask for the complaint to be reopened, please.

Hello, I understood that in these cases the deposits are returned and even more so taking into account that with those 2700 euros earned, overall I came out with profits between all the accounts.

The other day you said that it was a complex complaint and suddenly you come to me and tell me: you broke the rule and screw yourself, what has changed? You even said that maybe I was right and that the mistakes were mine and the casino's, but it is the player who takes on all the damage, really funny

Why do you repeat me like the casino that broke the rules? I know this very well, but the casino also broke it by applying its rule ONLY when you win a substantial sum, I think it is PRETTY OBVIOUS THE BAD FAITH OF 500.CASINO BY APPLYING IT AFTER MONTHS DEPOSITING IN ALL THE ACCOUNTS WITHOUT ANY PROBLEM, let's see if that's the case in capital letters you find out once and for all about the complaint, thank you, greetings

PS: Tell the person in charge of the complaint to write it correctly since it says in it that I admitted to creating accounts to skip the betting limits. THAT IS FALSE AND I DON'T SEE IT CORRECTING

I think it was written quite clearly. If there was a problem in communication and something was misunderstood by the complaint team or if you would like to add something, you have the possibility to reopen the complaint. From what Radka wrote, I would also understand that you had 9 accounts open in the casino, which is a clear violation of the rules. 

I understand your frustration, but if something has been misinterpreted, we are just admins on the forum and not directly involved in the complaint process. I hope you understand the situation. 

Date: 26/11/2023

CSGO500

Hello! I have a problem with the output. I made a deposit of $2300 and was immediately banned from betting on sports. On November 26, 2023, I tried to withdraw my deposit and was refused. In the support chat they told me that I need to win back the deposit amount. I did this in the casino section as they told me in the chat. My profit was $1600. After the repeated withdrawal, I was asked for verification. When I passed it, I was told that I was suspected of fraud and having other accounts. I never cheated and played honestly. I never had other accounts, after that at first they stopped responding to me and then my account was blocked and my balance was canceled. They blocked my chat with support and they don't respond to my email. I think I was blocked by mistake and I want my money back

Hi, I'm sorry for the situation you're in. I see that you have a blocked account, so if you think it's not a mistake on your part, we'll try to help you. 

Nevertheless, is your case only related to sports betting ? 

My account is completely blocked. I was not given the opportunity to withdraw money. First, the sports section was closed, I won back my deposit in the casino and after that all sections were closed and my balance was reset to zero

They you should consider submitting a complaint on our website.