321CryptoCasino - general discussion

If you want to discuss anything related to 321CryptoCasino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Good morning

Hope you are well

I have had issue with 321cryptocasino.com. I searched best crypto casino and find in your site 321cryptocasino with good reputation and except uk players. Well I registered account with them and deposits twice. I have put my uk address phone number etc.. everything was OK until yesterday, I couldn't login to my account which uk not allowed to login or registered. I have contacted customer service and explain everything but they are refusing to paying me my deposits back. They are not allowed uk customer for over months but in your website says they are except uk players. Can you please contact them or help me with my refund. My username Erhan88

Best Regards

Erhan Sucin

Hi, I'm sorry to hear that. Regarding the restricted countries - we always use the information that we find on the casino's website. We update our review every year, but it's highly possible that they updated their terms and conditions, but we didn't update the review since then. I can see the last update was done in December 2020.

Anyway, I suggest you to submit a complaint regarding this. You can do it here: https://casino.guru/complaints/create

Hi Daniel

Hope you are well

I already made official complaint regarding this.

Best Regards

Erhan Sucin

Alright, I hope we'll be able to help 🙂

Can't log in and I asked customer service if I have an account at the casino and they don't answer and it says you have to pay if you don't log in.

I'm not even sure if I have an account anymore.

Is the casino still open?

The website works for me. You definitely don't have to pay anything if you don't log in to a casino. Do you still have some balance in the casino?

Hello, I think I registered...

But do I have to pay anything if I have registered but not logged in.

And never paid anything!

Do you know that?

Hello there.

I wouldn't say you must deposit because you registered in the casino. Just make a note to make sure you will not create multiple accounts in the future when you're ready to deposit.🙏

If I miss the point, however, let me know.

I wanted to know if you have to pay anything if you don't log in.

Because it says: The dormant accounts have to pay something.

Support doesn't answer and I'm not sure if I created an account.

Now I understand your concern!

So, it's about the warning, well it says: "This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months)."

Since you have not deposited in the casino yet, this rule does not apply to you, because there is NO active balance in your casino account. Don't worry.

This rule only concerns players with dormant accounts with an active balance.

Basically, to avoid that you should always stop playing in the casino when all has been withdrawn or lost to avoid fees. Is it better now? 🙂

To make sure, I would check your email box to find the confirmation email. Once it's there, saying something like "you are now registered or welcome" I'd say the process was completed.

If you're unsure, let me know.

I can't find an e-mail anymore, but my username is xMichaelx and I've tried logging in, but I can't log in with a new password either.

I certainly didn't deposit anything there, don't worry anymore

I am so thankful that you helped me.

Great, so there is nothing to be concerned about, I'd say. 🙂

Happy to help!

If you ever struggle again, come here and ask✨

Hello Radka! They have completely deleted my account, do I have to pay anything?

Hello there!

I guess the situation is still the same, isn't it? If you have never made a deposit and the account has been deleted, I wouldn't worry. 🙂

May I know what makes you so concerned? Maybe I can be more helpful after all.

No, I have never deposited anything at this casino!

An inactive account is a player account where a player has not logged in or out for twelve consecutive months. If your Player Account is deemed inactive, 321CryptoCasino reserves the right to charge a monthly administration fee of 1000 uBTC or the equivalent in another currency (or the current balance of your Player Account, if lower), as long as the balance of your player account remains positive. You authorize 321CryptoCasino to debit this fee from your Player Account at the beginning of the month following the day your Player Account is deemed inactive and at the beginning of each subsequent month that your Player Account remains inactive. 321CryptoCasino will stop charging the fee when the account balance is zero or when the account is reactivated.