29Bet Casino - general discussion

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Terrible casino. Won't accept any documents and doesn't respond to chat or email. 0/5.

Could you explain what reason they gave you for not accepting your documents, please?

Have you sent everything as it should be?

They have rejected my passport photo twice which other casinos have accepted each time. The current passport photo has been pending since 16.1.2026 and they have not accepted it. They do not respond to messages either in chat or email.

In that case, it's good that you lodged a complaint. Did they tell you why they rejected your passport twice? If you've been waiting since the 16th, which is actually even longer, that's pretty sad. I think the casino should be able to respond to one document faster than two weeks. Were any other documents in order?

They have asked for both a passport and a selfie with the passport. I have sent both on 16.1.2026 but they are not responding and are not accepting the documents. They have not given a reason why they have rejected the documents.

Then all we can do is wait for our team and the casino to respond to the complaint and explain what is going on. I hope that will be the case, but we have to be prepared for anything.

I'll keep my fingers crossed.🤞

Hello Lassukka,

We are sorry to hear about your experience.

Please note that document verification is conducted in accordance with our security and compliance procedures. In some cases, documents may be rejected if the image quality, visibility of details, or verification requirements do not meet the necessary standards.

After reviewing your case, we can confirm that your account is currently under verification review. We have not identified any issues related to your gameplay or account activity. The remaining step is the successful completion of the verification process.

If any additional documents or clarification are required, our team will contact you directly. We appreciate your patience and cooperation while the review is finalized.

Kind regards,