29Bet Casino - general discussion

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Terrible casino. Won't accept any documents and doesn't respond to chat or email. 0/5.

Could you explain what reason they gave you for not accepting your documents, please?

Have you sent everything as it should be?

They have rejected my passport photo twice which other casinos have accepted each time. The current passport photo has been pending since 16.1.2026 and they have not accepted it. They do not respond to messages either in chat or email.

In that case, it's good that you lodged a complaint. Did they tell you why they rejected your passport twice? If you've been waiting since the 16th, which is actually even longer, that's pretty sad. I think the casino should be able to respond to one document faster than two weeks. Were any other documents in order?

They have asked for both a passport and a selfie with the passport. I have sent both on 16.1.2026 but they are not responding and are not accepting the documents. They have not given a reason why they have rejected the documents.

Then all we can do is wait for our team and the casino to respond to the complaint and explain what is going on. I hope that will be the case, but we have to be prepared for anything.

I'll keep my fingers crossed.🤞