1xBit Casino - general discussion

If you want to discuss anything related to 1xBit Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Terrible experience, I won a bet of over 400 USD and when I want to withdraw it, out of nowhere, they won't let me into my account. I spoke to support and they told me to contact them by email. I wrote to them and didn't receive a response. Basically, they scammed me. I legitimately won my bet and now they've directly blocked access to my account without giving me any explanation. SCAMMERS, that's the word. I would like someone from support for this platform to get in touch with them since they haven't responded to me.

I need my money

They usually do this whenever some checks have to be done. But, of course, they have to inform the player about it.

Try to check the spam folder in your email because sometimes emails like this can finish there, actually.

Let us know if you find something, and in the meantime, please reply to some additional questions in your complaint as well.

I am writing this to publicly warn users about my experience with 1XBIT, after exhausting every possible internal support channel.

I am sharing this so others can make an informed decision.

Based on my experience, I strongly recommend not using 1XBIT if you value access to your funds and reliable support.

Background

1XBIT customer for over 4 years

Account registered

Account contained funds

Lost access due to a password reset issue

Password reset emails are not delivered to my Hotmail inbox

What support did

Live chat instructed me to contact support from a Gmail address

I followed their instructions

Support then changed their position several times:

Gmail accepted → then rejected

Claimed the Gmail was linked to another account

This contradicted their own live chat and platform rules

I offered full ownership verification, including:

TXIDs

wallet addresses

deposit history

screenshots of previous emails from 1XBIT

Outcome

No verification was requested

No recovery option was offered

Emails stopped being answered entirely

Account remains inaccessible

Funds remain unavailable

Conclusion

This is not a technical issue — it is lack of assistance and silence when funds are involved.

I am posting this so others can decide before depositing.

Based on this experience, I strongly recommend avoiding 1XBIT.

I am still open to resolving this if 1XBIT decides to finally engage constructively.

Hello,

what you describe may indicate a serious security or account recovery failure.

To determine whether this is a technical issue, poor support, or something more serious, the situation needs to be reviewed with evidence through a formal complaint. Would you be interested in trying?