1xBet Casino - general discussion

If you want to discuss anything related to 1xBet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, my 1xbet account has been blocked with more than 2700 dollars, I need help.

Everything that is happening to me is very disappointing, 1xbet is causing me emotional damage due to stress and frustration, everything was going well until I tried approximately 1 week ago to make a partial withdrawal of my funds and like many experienced that the 1xbet system had problems to withdraw by bank transaction which was confirmed by a chat operator, I agreed to wait a few days and suddenly while I was in a live bet, they blocked my account and told me to contact block, I sent them an email where I They said that I would send them my photo of my ID face up and backwards, and also a medical certificate from a psychiatrist where I certified that I do not suffer from gambling addiction, which I had to invest my time and money to obtain this certificate, I presented them by email to " block", and they respond to me today saying that the documents are not accepted by them, I tell them that I can give them the doctor's cell phone number so that they can certify the veracity of the document or call me to verify my information, but they do not respond to me, they have really damaged me emotionally because not only do I have the fear of losing the almost 2,700 dollars that I have in the account but they have made me spend more money to evaluate myself with a psychiatrist and invest my time to provide them with the documents they ask for, I need you to help me do Justice with me, my login is with my email.

Sorry to hear about your situation at this casino, and I hope that our team will be able to help you with this issue in your complaint.

Did you get any explanation from the casino's support what was the reason for rejecting the documents? Could it be because of the wrong format, I wonder?🤔 Usually, the pdf format is needed whenever submitting documents.

Please let us know about any updates from the casino, and I hope there will be a solution to the whole situation soon.