I have a question to ask

Good Evening

How do I get signup bonuses?

Most casinos offer a bonus that you will receive after the first deposit You can take a look at the "no deposit bonus" section of the site.

Hello there. Would you like to have a read about bonuses? We have a beautiful guide here 👈 about them. You can choose from many kinds of bonuses, just make sure you first check the casino as well 😉, just to have a little peace of mind. Little help here as well. Do you have any particular casino in mind maybe?🤔

Hello and thank you very much for your advice. 👌 We appreciate it as always. 🙂

Can I write about Gemspins here? I can't find it anywhere else... https://gemspins.com/

Be very careful. I made an initial deposit and received a bonus. I tried to meet the wagering requirements but lost. The next day, they gave me 10 free spins—if I recall correctly—and I played and lost. I decided to play again; I made a deposit with a bonus, met the wagering requirements, and won 100 dollars. I tried to withdraw the money, but they confiscated it, claiming I had received an extra bonus—presumably those 10 free spins. So, be careful; they are dangerous. If you win, they have ways to block you and confiscate your winnings however they see fit.

You’re welcome to share your experience. You can also start other own thread.

Regarding the $100, the important point is which bonus rule the casino says you breached. Did they explain what they meant by an "extra bonus" and identify the specific condition? Please share their exact response, with your personal details hidden.

You mentioned losing the earlier bonus and free spins before making another deposit. Were those bonuses shown as finished when you activated the new deposit bonus?

Simply having received free spins earlier doesn’t explain the confiscation by itself. We would need to understand the bonus sequence and the applicable terms before assessing whether the casino’s decision was justified.

As I can see you have mixed 100% cashback with clean deposit.

That’s the answer. I didn't understand a thing... I’m writing to them asking for further explanation, but there’s no reply... All I did was select a bonus along with my deposit, just like I do at dozens of other casinos.

That response is too vague to explain why your $100 was confiscated. It appears they’re referring to cashback being combined with deposited funds, but they haven’t identified the condition you allegedly breached or explained how it applies to your play.

Was the offer you selected described as a deposit bonus or as "100% cashback"? If you still have its description or terms, please share them with personal details hidden. That would help clarify whether you and support are referring to the same promotion.

You’ve already asked for clarification, so I understand your frustration with the silence. Selecting an offer available when depositing doesn’t, by itself, explain a rule violation. We need the specific terms and how the casino applied them before assessing its decision.

I haven't been able to access Gemspins for about 5 or 6 hours... let's not overcomplicate it. I logged in and checked the 100% bonus—meaning I deposited €20 in Litecoin and got another €20. I met the wagering requirement—I think it was around $780. The thing is, before selecting that bonus, I spoke to online support. I told them I couldn't select that specific bonus; instead, the system was showing me a code for a different one that required a larger deposit... and had higher wagering requirements. They told me to refresh the page because it had frozen and was displaying the $25 bonus option; sure enough, I refreshed, the page unstuck, and I got the $20 bonus. I thanked them and started playing. You know the rest...

That helps clarify what happened. You describe a 100% deposit bonus. €20 deposited and another €20 added. and support helped you activate it before you played. Their later reference to "100% cashback" therefore still needs explaining. The chat could be important evidence of which offer you selected and what support told you.

Regarding access, does the website itself fail to load, or can you open it but not log into your account? A few hours of downtime alone wouldn’t establish that your account was blocked.

If you saved that conversation with support, please keep it. We still need the casino to identify the specific restriction it relied on to confiscate your winnings; its brief response doesn’t resolve that.