Bonuses were frozen by Captain Cook/Casino Rewards

Does anyone else have experience? When I started asking about bonuses, they even blocked me from customer service 😀

Hello velli2, bonuses are fully controlled by the casino and therefore it is up to the casino who gets the bonus and who doesn't. Bonuses are a great marketing tool paid by the casino and it is also a great marketing strategy for attracting new players and it is a powerful tool simply because such casinos mainly focus on getting new players in. Let me ask you after how long time, since you have registered in casino, you start asking for the bonus? 🙂 And in how many cases has it already happened to you? Thank you

Have been a customer of the casino for many years. Maybe even 10 years. They have a VIP bonus system where you get points by playing. This week have also sent many deposit bonus offers. Of course, I don't react to them anymore, and I don't play at that casino

Hello, ok, thank you. Ten years is quite long time, indeed. It means there were not much problems during past years up to now, right? I would be curious after how long time they activate it again if we speaking about live chat. And where do you play now btw?

They won't even talk to me anymore 😀 Today I play paf.com (never gives deposit bonuses, but really reliable and fast payments) and caxino.com (occasionally problems with account confirmations)

You mentioned you started asking about bonuses, but how often did you ask for the bonuses? Some players come to ask for bonuses couple times a day and when they're declined, they may use some abusive language towards the customer support. I can imagine that could get you banned, otherwise, it doesn't make much sense.

I haven't asked for bonuses. I have only used the offers that have been sent to me. I have tried to request to use the bonuses I have earned

Hello, I decided to join the conversation too 🙂

So, what did you mean by the first post you posted in this thread? I just found it hard to realize how you know that you have already earned any bonuses. Are we talking about a loyalty program maybe?

Anyway, can you, on the other hand, recommend a casino that meets your expectations, please?

The casino gives points for playing and they should be able to be converted into money. At the same time they send deposit bonus offers, these go to the same points account. There I now have €117 in bonus money up front, which they refuse to give me

Oh, I see now. But those are still bonus points - bonus money, right?

Stay away from those casinos

Do you have bad experience with these casinos?

Yes. They were good years ago, not anymore

Care to explain what seems to go wrong over the years? I'm sure we could use more details.