Bonu, I don't understand!

Hello

Would someone please help me with this jumble of questions about the Newlucky casino?

I have "received" a bonus as a VIP and have played it down to 1.40 SEK = 0.13 €. I cannot go any further down in the bonus as there are no games to bet on.

I deposited 400 SEK (without any bonus) today and have won 7,100 SEK so I want to make a withdrawal.

I am contacting support as it states on the withdrawal that all bonuses and winnings will disappear upon withdrawal.

Is it the profit from the bonus that disappears and applies to today's deposit of 7,100 SEK as well?

They write that I have to wager the bonus I have in my account

1.4 SEK before I can make any withdrawals!?

Have I misunderstood the entire conversation that then turned into email contact?

If I withdraw 7100 which is profit from the deposit that had no bonus, do I lose the 7,100 SEK or is it only the remaining amount of €1.3 from the bonus that is lost?

I can't go any lower!

When I continue playing, does the bonus either decrease or increase, what do I not understand?

They answer the following:

Promotions and bonuses Newlucky Casino

Dear XXXX

Thank you for contacting us!

Please be advised that a bonus is currently active on your account. According to the applicable bonus terms and conditions, all wagering requirements must be fully satisfied before a withdrawal request can be made.

Should you decide to cancel the bonus, the bonus amount along with any winnings accrued from it will be removed from your balance . For this reason, we strongly recommend completing the wagering requirements before proceeding with a withdrawal.

Once the wagering obligations have been successfully met, you will be able to withdraw your available funds without any restrictions.

Thank you for your understanding!

If you have any other questions, do not hesitate to contact us. We are here for you 24/7!

Kind regards,

Customer support team

So I believe that if you are unable to finish the bonus wagering because of the low amount left, you should cancel the bonus, right?

Is the amount from your winnings in the real money balance?

That should not be a problem, as those winnings were made from the deposit and not from the bonus.

Or am I missing something?

Hi Romi.

Yes, I have deposited money and the deposit gave me the profit, so it is only the €0.13 that is lost if I make a withdrawal?

Thank you

Lisa

So, have you canceled the bonus yet?

It seems the bonus terms and conditions regarding withdrawals can be confusing. In these cases, the wisest course of action is to carefully review the bonus terms and, if you still have questions, request a clear written explanation from support.