1 hour ago
A response such as, ‘We can close accounts without explaining the results of security checks’, would worry me too. I understand that casinos cannot disclose all the details of their internal fraud checks, but if a player raises specific questions regarding VPN recommendations, ‘no KYC’ advertising and payment/MCC descriptions, simply saying ‘case closed’ does not actually help to build trust.
At the very least, they should break these issues down: the reason for closing the account, the status of the balance/funds, the policy on VPNs, and questions regarding payment processing. Otherwise, it looks as though the casino is hiding behind vague Terms of Use, rather than actually responding to the complaint...
