HomeComplaintsFortune Clock Casino - Player’s withdrawal has been delayed.

Fortune Clock Casino - Player’s withdrawal has been delayed.

Amount: €350

Fortune Clock Casino
Safety Index:Low
Submitted: 19 Aug 2020 | Case closed : 05 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player would like to withdraw her winnings and close the account, but the casino isn’t responding. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

Get no response need my Mail.

Want to withdraw money and close the account as it feels very insecure.

No communication nor does the chat on the website work.

How do you make withdrawals when you put money with Trustly?

I say absolutely NO to this casino.

Not recommended.

Automatic translation:
Public
Public
4 years ago

Dear Ulrika,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm you successfully passed the KYC? Did you accumulate your winning with bonus play, or not?

Looking forward to hearing from you.

Best regards,

Kristina

Public
Public
4 years ago

Dear Ulrika,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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