HomeComplaintsFortune Clock Casino - Player has decided to close his account.

Fortune Clock Casino - Player has decided to close his account.

Amount: €300

Fortune Clock Casino
Safety Index:Low
Submitted: 09 Jul 2020 | Case closed : 26 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Spain has decided to close the account after several attempts to withdraw his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

After many attempts to withdraw and the obstacles they put in, I decide to close my account.

Possibly worst casino to make withdrawal

Automatic translation:
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4 years ago

Dear Pedro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you succeeded in withdrawing any of your winnings? Have you contacted the casino regarding your account closure already, or you’re still waiting for your withdrawal to be processed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Pedro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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