The player from Spain has decided to close the account after several attempts to withdraw his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
After many attempts to withdraw and the obstacles they put in, I decide to close my account.
Possibly worst casino to make withdrawal
Dear Pedro,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you succeeded in withdrawing any of your winnings? Have you contacted the casino regarding your account closure already, or you’re still waiting for your withdrawal to be processed?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela