Flush Casino - Player's account has been closed without reason.

I created an account on this website on May 20th, 2025. I played the Welcome Bonus on a Game called "Royal Oak" I ended up winning over 10,000 EURO and was about to withdrawal. I get an email saying I have "multiple accounts" under my name. I have never seen or used this Casino before in my life. They suspended my account and gave me nothing and no explanation. I can't believe it! Don't play ever

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Flush Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Which deposit method have you used?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello, No one else has ever seen or touched this Casino under my Knowledge. I deposited with LTC on a brand new wallet. I played fair and square and have no idea why they are saying I have many accounts? No information or proof was given to me!

This website doesn't require KYC, I am happy to provide anything for them. I have it all as this is me! I can't believe they would do this to me

1. No KYC website
2. LTC Deposit
3. Never Played or seen this Casino in my life, I use Casino.GURU to find Casinos to play

Please help me, I want to see what proof they have, I have done nothing, how can they connect anything?

Hello, Any update here ?

Thank you very much for your patience and for providing the necessary information. I will now transfer your complaint to my colleague Kubo ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello jeanettelindqvist482,

We would like to update you that due to Kubo, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kubo has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kubo will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear jeanettelindqvist482,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Flush Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Flush Casino,

Could you please provide a comprehensive explanation of this case, including the specific reasons for the closure/blocking of the player's account? Your detailed insight will help us proceed with a fair and informed resolution.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear jeanettelindqvist482,

I wanted to inform you that I have been contacted by a representative from the casino regarding your case. We are currently in discussions, and I will keep you updated on any developments as soon as they arise.

Thank you for your continued patience and understanding.

Dear jeanettelindqvist482,

Could you kindly let me know if anyone from your household, neighborhood, or group of friends also plays at Flush Casino?

Thank you in advance for your help.

Dear jeanettelindqvist482,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kubo
Casino.Guru