Flappy Casino - Player's withdrawal is delayed.

I have a deposit of 28,000 euros and the casino has informed me that the following limits apply to my VIP level:

1000 eur per day 2000 eur per week and 5000 eur per month.

Each withdrawal of 509 eur has taken 2 weeks to process.

I understand that the casino applies withdrawal limits, but why don't they follow them?

To reach 5000 EUR per month, payouts need to be made every 3 days, not every 14.

Dear matthiasyourston,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal from Flappy Casino. To better understand the circumstances surrounding your issue, could you please provide more information by answering the following questions:

• What payment method are you using for your withdrawal requests?
• How many withdrawals have you made from this casino so far?
• Have you received any correspondence from the casino regarding the delays, and if so, what information did they provide?
• Have there been any changes to your account or VIP status recently that you are aware of?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hello!

I have gone from VIP level 5 to 6 in the last month but it does not affect the withdrawal levels.

The withdrawals started with 2 days between rooms but have since taken 2 weeks.

The following payments have been made:

March 12. 500

March 14. 500. 1000

March 18, 500. 1500.

March 24. 500. 2000.

April 1. 500. 2500.

When I asked the question to Kasionot, they responded by sending the withdrawal policy (see attached document) as well as information about the various bonuses I can receive.

I have made deposits from my debit bank card and the payouts have been requested and made to the bank account linked to the debit card I used.

my dear

Matthias

Hi

I just want to clarify that now the amount is 31500eur on my account on Flappy casino 30000eur and 1500 waiting to be processed.

Earlier amounts has been in process for 1-2 weeks and now the withdraw im waiting for is from 19 of march

Thank you very much, matthiasyourston, for providing all the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Problem solved

Dear matthiasyourston,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martina Bennett

Casino.Guru