First Casino - Player’s account has been blocked.

This casino is not entirely adequate !! Checked in on April 29th, everything was fine, now I wanted to bet the next amount, it turned out they blocked me and charged me with some sort of collusion with other players! Bullshit, I'm just shocked that I’m being entangled, it’s not clear what.

Dear Марина,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please, could you provide more information and details so we can understand fully what the issue might be? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Dear Марина,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.