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I had $30sc from free play winnings. I purchased a 9.99 package and ended winning over $250. I played another $20 and lost I then redeemed my $200 and they only have me $25 days it was because if winning from free play which is not correct and instead b of paying they issued a refund which no casino does. So they know they were wrong

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the free play you accumulated the $30 SC winnings with?
• Have you finished the free play requirements before you purchased the $9.99 package?
• Did you make a new purchase while still having a balance in your account?
• Have you received any warnings or notifications about additional purchases while you had an active bonus in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Pizzagirl43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.