We're sorry to hear about your negative experience, Gollub7923. We take such feedback seriously and strive to ensure fair and transparent gaming experiences for all our players.

Regarding the issues you've encountered with bonuses and sports betting, we understand your frustration and apologize for any inconvenience caused. We aim to provide clear and consistent terms for all our promotions, and we will investigate this matter further to ensure that our policies are being upheld correctly.

Your feedback is valuable to us, and we appreciate your recommendation. We will use this opportunity to review our processes and make improvements where necessary to enhance the overall experience for our players.

If you have any further concerns or would like to provide additional details about your experience, please don't hesitate to contact our customer support team. Thank you for bringing this to our attention.

Good afternoon Gollub7923!

Thank you for your feedback! Sometimes our KYC department needs more time to process enquiries, as our first concern is the security of our customer's data and we check everything thoroughly.

We kindly ask you to write to our live chat again, if you still have questions.

Best regards,
SnatchCasino

Hello!

Thank you for your feedback!

But could you be more specific about what exactly you didn't like? We didn’t understand why the verification request turned out to be incomprehensible to you.

We would appreciate your response with details so that we can help you!

Best regards,
iWildCasino