GreatWin Casino - yleistä keskustelua (sivu 8)

Hello, Romi! Thanks for the message and advice! I am going to make a complaint about Greatwin as per your recommendation. However, I will try one more way. I will also send one last email to Greatwin's customer service. I will get back to!

No worries at all, will wait for the update. Hopefully there will be no need to file a complaint.🤞

Hey! I didn't manage to get my money even though I tried several different withdrawal methods. I didn't get any more emails from Greatwin either. I played the rest of the money from my game account and sent them a request to close my game account, but that hasn't been done either. I then closed the rest of the possible payment methods myself. I am not going to make a complaint about that casino. I'm just going to forget about it. However, thank you Casino Gurus for your advice and kindness! 🙂

Usually most of the casinos will close your account only if you ask for it due to a gambling problems, as per my knowing. It'll be probably the best, as you said, to forget about this casino and move forward.

We are always glad to help, so if you'll ever need us in the future, we will be here.😉

I am deposit in great win casino as per 8.8 rating and deposit and withdrawal methods. UPI deposit available but UPI withdrawal and bank transfer not available. And also astro pay networking their multiple astropay accounts. Netteller and not working in indian deposit. Still my withdrawal is pending due to their worst withdrawal system. I am only deposit via casino guru review

Kindly enable astropay payments for me

Hi, you will have to solve this problem with the casino or Astropay. They wrote in your email that if you have a problem you should write to them and they will try to help you. If the issue is with the casino and not with the payment method, then on the other hand, try to write to the casino support and they should be able to help you. 

However, this is the only alternative you can use to withdraw money ?

I contacted almost 20 times in the casino chat.but no satisfactory answer. Every time they skip to answer my question. After some time my shift is over then another executive start chat with beginning. Worst casino

Hm, it's certainly not pleasant if you need to solve a problem and the casino ignores you and doesn't answer your questions or just shifts you to someone else. 

So it's good that you filed a complaint and we'll see where it goes and hopefully it can be resolved. If you have anything new to add let me know. 

To day I deposit via netteller and after wagering I am also withdrawal to my netteller account. When reach the amount I don't know. In case any problem I will reach to you.

Of course. So I see you tried another payment method, so I hope it paid off and you will be able to withdraw the money. However, I think you will need to verify this method as well, so it may take some time. 

Anyway, I'll definitely be here if you have any lingering problems. 

Hi, can anyone help me with this issue or have experienced the same issue - I have been unable to withdraw my funds from Greatwin for some weeks now. At the start customer service said I havent been wagering my deposits. Every time they said to wager an amount I did and then the same issue where I get an error message with withdrawals. My last deposit was over 2 weeks ago and customer service says it hasnt been wagered. For context, I deposited 100 euro and have placed 500 euro plus worth of bets since. I dont understand where customer service are getting there figures from as they said 32 out of 100 has been wagered). At this point I feel they just want me to lose all my winnings. Any help on this would be greatly appreciated.

Hello, according to what you describe, it is a problem of deposit wagering, do I understand correctly ? According to what I found it should be 1x deposit correct or you have other information ? You say that you have done it and then when you withdraw it gives you an error message and what is it ? That you still have to wager some money ? 

However, if you have been trying to withdraw your funds for a few weeks, then I would recommend you to open a complaint and our team will try to help you. 

If you are interested you can do so here on this link.

So what would you be interested in ? 

Hi! I've been able to deposit around €5,000 in small amounts at GreatWin since the beginning of the year, even though my credit cards don't allow payments with gambling codes. Over €1,000 of that in January alone. "Estolio Ltd." is always displayed as the merchant. This allowed me to circumvent the bans because I am, or was, a gambling addict. This isn't player-friendly behavior. What should I do?! I find it outrageous!

Hi! Ich habe rund 5000€ in Kleinstbeträgen seit Jahresanfang bei GreatWin einzahlen können, obwohl meine Kreditkarten keine Zahlungen mit Glückspiel Codes zulassen. Davon alleine im Januar über 1000€. Als Händler wird immer „Estolio Ltd." angezeigt. Somit konnte ich die Sperrungen umgehen da ich Spielsüchtig bin bzw war. Das ist kein spielerfreundliches Verhalten, was soll ich tun?! Ich finde das unverschämt!

Unfortunately, we have seen this happening many times, and we are unable to do much about it.

Have you tried to self-exclude yourself from playing? That should be a really good idea for sure.

Is there anything we could help with, perhaps?

Hello Romi,

Thank you for your feedback. You ask if you can help in any way – yes, you can:

Take complaints seriously: In my case, there is a clear violation of player protection regulations. I had blocked my credit cards for gambling purposes (MCC 7995), and GreatWin deliberately circumvented this block through intermediaries like "Estolio Ltd." This is a serious violation of your Fair Gambling Code, which explicitly requires that self-exclusions be respected.

Scoring and Transparency: Casino Guru awards a "casino score" that has a strong impact on players' perceptions. When cases like mine are dismissed with "there's nothing we can do," the scoring system loses credibility. I expect such practices to be taken into account in the rating—because a casino that actively undermines player protection cannot be classified as "fair."

Enforce the Code: Your own code is a valuable foundation, but it must also be applied consistently. Otherwise, it remains mere theory. By publicly revealing that a casino is violating the principles, you not only strengthen player protection but also your own position as a trustworthy platform.

In short, you can help by re-evaluating my complaint in light of your Code of Conduct and also highlighting these practices in your casino rankings. This would demonstrate that Casino Guru truly takes complaints seriously and isn't just using the Code of Conduct as a symbol.

I would like to emphasize again : If GreatWin had adhered to its player protection principles, I would not have been able to play at all – and I would not have relapsed.

The casino technically overturned my active ban, thus rendering ineffective a protective measure that was expressly intended to prevent my addiction.

How can such behavior be reconciled with your Fair Gambling Code, which clearly requires that self-exclusions be respected and players be protected from harm?

Hallo Romi,

vielen Dank für deine Rückmeldung. Du fragst, ob ihr irgendwie helfen könnt – ja, das könnt ihr:

Complaints ernst nehmen: In meinem Fall liegt eine klare Verletzung von Spielerschutz vor. Ich hatte meine Kreditkarten für Glücksspiel gesperrt (MCC 7995), und GreatWin hat diese Sperre über Intermediäre wie „Estolio Ltd." bewusst umgangen. Das ist ein schwerer Verstoß gegen euren Fair Gambling Codex, der ausdrücklich verlangt, dass Selbstsperren respektiert werden.

Scoring und Transparenz: Casino Guru vergibt ein „Casino Scoring", das sich stark auf die Wahrnehmung von Spielern auswirkt. Wenn Fälle wie meiner abgetan werden mit „da kann man nichts tun", dann verliert das Scoring an Glaubwürdigkeit. Ich erwarte, dass solche Praktiken in der Bewertung berücksichtigt werden – denn ein Casino, das aktiv Spielerschutz unterläuft, kann nicht als „fair" eingestuft werden.

Kodex durchsetzen: Euer eigener Codex ist eine wertvolle Grundlage, aber er muss auch konsequent angewendet werden. Sonst bleibt er nur Theorie. Indem ihr öffentlich macht, dass ein Casino gegen die Prinzipien verstößt, stärkt ihr nicht nur den Spielerschutz, sondern auch eure eigene Position als vertrauenswürdige Plattform.

Kurz gesagt: Ihr könnt helfen, indem ihr meinen Complaint im Lichte eures Codex neu bewertet und diese Praktiken auch in eurem Casino-Ranking sichtbar macht. Das würde zeigen, dass Casino Guru Beschwerden wirklich ernst nimmt und den Kodex nicht nur als Symbol führt.

Ich möchte nochmals betonen: Hätte GreatWin die Grundsätze des Spielerschutzes eingehalten, hätte ich überhaupt nicht spielen können – und wäre nicht rückfällig geworden.

Das Casino hat meine aktiv eingerichtete Sperre technisch ausgehebelt und damit eine Schutzmaßnahme, die ausdrücklich meiner Suchtprävention diente, ins Leere laufen lassen.

Wie lässt sich ein solches Verhalten mit eurem Fair Gambling Codex vereinbaren, der doch klar verlangt, dass Selbstsperren respektiert und Spieler vor Schaden geschützt werden?

Hello.

Please know that we do take all the complaints very seriously and always try to keep the fairness in its place whenever possible, of course.

Online casinos many times use third parties to process payments, and I do not see any kind of violation there, actually, even though I understand your point here. You have blocked your cards so you are unable to gamble, but unfortunately no casino is able to know that you have a gambling issue this way.

May I ask if you are blocked in any other way from online casinos? Have you asked for a self-exclusion from this particular casino?

If it is so, and they still let you deposit, that would be a real violation, which we always take very seriously.

Please know that we keep a list of help centers here, and if you are unable to control yourself, it could be really good to contact someone so you can live a healthy life without issues. Please think about contacting one.

Also, if you need some help to get everything under control, please know that as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

So dozens of terrible reviews and pages of complaints. Yet this casino is rated at 9.4 with extreme high rating?

So you dont take player experiences and feedback into account and just how much commission they give you?

Ridiculous.

Could you kindly stop posting the same question in random threads when you are always skipping the response? Check this out, please 👈You have been acting this way for quite some time. You also said you're leaving. To be honest with you, this is indeed ridiculous.

From now on, posts like these will be deleted because they do not constitute a dialogue, and the responses are not acknowledged.