Betcart Casino -arvostelu

Pelaaja valitti toistuvista ongelmista nostopyyntönsä kanssa. Kasino kertoi hänelle, että se maksettaisiin, mutta se viivästyi lähes 2 kuukautta, koska kasino johti sisäistä tutkimusta. Lopulta pelaajan nostopyynnöt poistettiin.

The player won a big winning of €60,000 and had a problem to receive the money. He had been arguing with the casino for a few months. Finally, after so many verifications over and over again, the casino applied the rule 7.11. which said: "All Casino and Games winnings withdrawals are limited to € 2,000 per week. When the limit is exceeded, shall be invalidated, forfeited and deducted from your Account balance." Most of the player's winning was deducted and forfeited and he was shocked when that happened. We strongly believe that rules like these are against a fair gambling and we recommend to avoid this casino.

The player, Michael, at first complained that he had made a withdrawal request in the middle of September but he didn't have access to his account anymore due to the accounts from Austria were not serviced anymore. He had been disputing the amount with the casino for several months, the casino replying about his account being investigated, or saying there were issues with the transaction, or the bank refused the payment. In the end, the player received a part of his payout but he was still waiting for the rest to arrive. No further information is available.

The player complained that he made a withdrawal request at the beginning of November and about 2-3 weeks later, his account got locked. He received an answer from the casino which informed him that he couldn't withdraw his winning because of the €2,000 withdrawal limit per week. The casino asked the player to send documents for verification again, which they already did once. The casino kept replying that they received the documents and they needed some more time for investigation. The player was then paid out part of his winning, but he wanted them all and wanted the casino to send him proofs about the term where it said that there was a weekly payout limit. The casino stated the decision had been made at the highest level and wouldn't be reversed. The player was very upset about this casino and also at this case for going on for so long, few months. There is no more update ever since.