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Dear Mikko,

Thank you for taking the time to share your feedback with us. We deeply value all feedback as it helps us improve our services and address any concerns our players may have.

We apologize for any inconvenience you experienced regarding the closure of your account and the time spent here with us. However, we'd first and foremost like to clarify that account closure requests solicited by email only take effect once they are confirmed by us, and because for an unknown reason the initial inquiry never reached our side, we had no way of knowing of your original intention and what may have been the reason for it.

Furthermore, we have complied with the General Data Protection Regulation rules and have provided all of the information and data stored on your account, yet we refrained from engaging further in the conversation due to the escalation of the matter into a legal one, necessitating involvement from our legal team. We are committed to resolving this matter in accordance with all applicable laws and regulations.

Regarding your concerns about the RTP (Return to Player), we assure you all of our games operate under the control of an incorruptible random number generator provided directly by the game provider and as a result, success largely depends on luck and perseverance,

We strive to provide a fair and enjoyable gaming experience for all our players, and we regret that your experience fell short of expectations.