FatPirate Casino - Player faces error code preventing jackpot access.

I have got onto the bonus wheel on x2 mega moola games for a jack pot and both times a erro code has come up (211) stopping me from playing the jacket pot

Dear jake1038,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.

Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you only experienced this once with one specific game? 
• Do you happen to have a video recording or screenshots showing this incident?
• Have the bets and their results been recorded in your game history?

Thank you very much in advance for your reply.

Best regards,

Kristina

Both times it was on mega moola games and I got the bonus twice , once on each game

??

Thank you very much for your reply, jake1038. Could you please advise if these bets are recorded in your game history?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

Dear jake1038,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.