The player, after having won 3400 euros at Emirbet Casino and having fulfilled the necessary bonus and deposit obligations, had his withdrawal request declined and winnings confiscated. The casino had left only the initial deposit of 180 euros in his account. Despite the player's assertion of having provided all required documentation, the casino accused him of violating the bonus conditions. However, the player hadn't specified which bonus conditions were allegedly violated. With no further explanation from the player we ended up rejecting the complaint.
EmirBet Casino - Player’s winnings confiscated by casino.
Amount: €3,400
EmirBet Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 days ago
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1 month ago
Translation
Hello, I hope you can assist me again.
I registered with Emirbet Casino and won money with the second deposit plus bonus.
I won approximately 3000 euro and had to continue playing until the money was converted into real money.
I ended up with exactly 1000€ in real money.
With this money, I then went on to win 3400 Euro and made a withdrawal.
The Casino has received all the necessary documentation from me.
In the end, I had to send a picture of myself holding my ID.
Then came the confirmation that everything was being processed.
Soon after, my withdrawal was declined and the 3400€ was simply confiscated.
Now I have 180 € in my account, which is what I had deposited, and the 3400€ I had won is now gone.
This is definitely an attempt to scam me and I hope you can assist me.
Best Regards
Nico
Automatic translation:
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1 month ago
Dear NicoF,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with EmirBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly you activated this bonus on your casino account?
- Has the casino explained why your winnings were confiscated? Have they cited any rules being broken?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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1 month ago
Translation
Hello,
yes that was exactly the bonus!
I also implemented everything and then "only" €1000 of the €1400 bonus credit was credited to me. And it said that I had successfully completed the conversion!!
And with these 1000€ I ended up winning 3400€ and cashing it out straight away.
They received ALL the documents.
and now all of a sudden they're telling me that I've violated the bonus conditions!!
Automatic translation:
Public
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3 weeks ago
Could you please specify which bonus conditions were broken?
If you have the information in writing from the casino, send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Include any conversation between you and the casino you deem relevant to the issue.
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