Drip Casino - Player's withdrawal is delayed.

Hello, on 5th August 2024, I requested a withdrawal, which is still pending. The chat support keeps giving me the runaround, stating that the amount should have been credited. I have provided the casino with my bank statements, but the €200 has not been deposited into my IBAN bank account.

A withdrawal to my Visa card was successful and credited, but the winnings to my bank account are still pending. On 5th August 2024, at 10 AM, I submitted the withdrawal request, but the chat support is not helping, and the money has not been returned to my player account either. Please provide a solution.

Best regards, Daniela

Hello Damaca,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Drip Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Yes, my account is verified. Winnings were also paid out to Visa but the last payment via bank transfer was not. The last contact with the casino was this morning in the chat. I have been put off for days. Actually, this casino is reliable when it comes to payouts. No, I have not used a bonus.

It is also not my first payout

Hello Damaca,

As stated above, withdrawals may take up to 14 days so please let us know in case it would take longer. Until then, I can only recommend to wait.

It is no longer under payout, the casino claims it was credited, which is not true, it should be booked back to the player account because it got stuck and nobody wants to know anything about it anymore, it has been 6 days

Hello, the winnings got stuck during the payout, the casino is waiting for the answer from the payment system, this takes a while but I am only being put off and would like to receive my winnings, please check and contact drip casino

Hello Damaca,

You are still within the recommended time frame and no further action can be made until you are. Please let me know in case the withdrawal would take over 14 days.

Dear Damaca,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have successfully received the money

Dear Damaca, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru