Drip Casino - Player’s deposit is not credited to the casino account.

I made two deposits of $400 Cad minutes apart. The first one went though and was credited to my DRIP account. The second deposit was taken from my Visa but was never credited to my Drip account. I took screenshots and sent it to the customer service. They said that they sent it to the processor for them to take a look at. They haven't gotten back to me, updated me or given me any information at all.

They are unwilling to give me a timeline. As far as I know they have stolen my money and will never give it back.

Customer service is completely useless. They don't understand that when $400 is missing that people want information and updates. None of which is being given to me.

Wouldn't surprise me that my money is gone forever.

Dear Confusingseeker, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear Confusingseeker,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.