The player from Canada had deposited $40 via email transfer to the casino, but the money hadn't been credited to his casino account. He had provided proof that the money was deducted from his bank, but the casino's customer service, managed by third-party company Paydirect, had declined his request for a refund. He had encountered the same issue after another attempt to deposit $30. The player had confirmed that these were his first deposits at the casino. After we had advised him to contact his payment provider, the player had received refunds for both transactions and requested to close the case. We then had closed the complaint as 'resolved'.
Drip Casino - Player’s deposit has not been credited.
Amount: Can$70
Drip Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
12 months ago
I email transferd $40 but never got credited in my casino account,when Inquiring customerservice I provided requested proof of transaction that mo ey did leave my bank account,they said there having complications and wait for a email response.i then proceed to attempt a 30$ etransfer where the exact same thing happend.the casino then got there 3rd party company Paydirect who manages the etransefers,they are refusing to refund the $70(total of both transactions)I'm getting extremely frustrated
Public
Public
12 months ago
Dear msheeler86,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if they were your first deposits in this casino?
- Please forward your payment receipts to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
Public
Public
12 months ago
Yes, the 2 deposits that I made were my first attempt. S at depositing with the casino
I forwarded conversation and proof of payment to the email as requested
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Public
11 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, msheeler86, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
The entire team at Casino.Guru wishes you numerous joys and success throughout the entire year of 2024. May all your dreams come true.
