Drift Casino DE Review

The player from Kenya had deposited 100k naira, played games, and then attempted to withdraw his winnings. After he provided verification documents, his account was blocked with the casino claiming he had used a stolen card, which the player disputed. The player had provided evidence proving his ownership of the payment method used for the deposit. However, after we reviewed all the evidence and communications between the player and the casino, we found sufficient evidence of fraudulent activity provided by the casino. We believed that the casino had acted in accordance with its terms and conditions in blocking the player's account. Consequently, we had rejected the player's complaint.

The player from Nigeria had deposited 46000 Naira, played, and won up to 52000. However, he had received an email from Drift Casino stating that his account had been blocked, and he couldn't log in or retrieve his funds. The player stated he had no active bonus and his account was verified. Despite the player's insistence that he had not violated any terms, the casino had provided evidence suggesting his wagering was not merely for recreational purposes. After reviewing the evidence, we had concluded that the casino had acted in accordance with its terms and conditions. Therefore, the player's complaint was rejected.

The player from Portugal has been blocked without further explanation. The casino stated that the reason for the block and confiscation of winnings was the use of multiple accounts. It came to light that the player had registered an account previously, but it had not been used at the same time as the recent account, and the bonus was only claimed on one of the accounts. As there was no evidence of any unfair advantage having been gained we asked the casino to consider paying the player's winnings. The casino then provided evidence of a further account linked to the player, which the player stated belonged to their mother-in-law. As it seems likely that there were indeed two players using these accounts, we again did not consider that any unfair advantage had been gained. The casino disagreed with our decision and so the complaint was closed as 'unresolved'.

The player from Portugal has deposited funds into his account. He claimed a bonus, but then he started experiencing some problems with messages mentioning that he is from a restricted country. The player informed us, that his problem was resolved, therefore we closed the complaint.

The player from Israel has been promised a cashback bonus. Unfortunately, the amount was capped. After taking all evidence into consideration and statement from the casino that the player would get paid the remaining amount, the complaint was resolved.