Dreams Casino - Player’s withdrawal has been delayed.

This was a bonus coupon redeemed…7/2/2023..icyhotdreams…

played

(((winning’s WITHDRAWAL SUBMITTED..7/4/2023..)))

manager did the one step coupon reversal for the bonus..to be deducted out of no max cash out.

.it has been (((resubmitted a few times since the 7/4/2023..because didn’t know why taking so long.)))).coindraw 3 days..Bitcoin 7 days always get…it’s 20 days still have Not payed out!..never has taken this long..excuses like coin draw not working etc..processing times..((ITS 20 days ))originally submitted on this Withdrawal…because did not come on time resubmitted!

Dear debic20,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only? 

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance. 

Best regards,

Petronela

I’m not sure..could be the system..I’m not really sure if with my account only..Yes it is in processing ..pending….in the system my withdrawal…Also yes I’ve been fully verified..through inclave and them awhile now...I received withdrawal..before with them on time.ok thank you..hopefully…will shall see.

thanks

Delayed withdrawal..we shall see.

Resubmitted it through wire to see if this is a Bitcoin issue..see next week.

Hello debic20,

Have there been any developments since our last conversation, please? 

No ..not yet…

6 more days will be a month…on winnings.. trying to withdrawal

Sight also advertises get paid in less then 24 hours…on home page…don’t see that happening anywhere.

Last spoke bank couldn’t send wire ..took bitcoin info for payment team…said leave as is with wire..with all the processing times..going on a month..said check back..on it..keep me posted..longest payout time ever..trying to be patient..but something seems off ..will see

This withdrawal originally submitted 7/2/23

july 30 ..now..still no payout..( it was resubmitted,) but shouldnt change the original date of winnings and withdraw ..don’t play on a casino..that doesn’t pay on time..after you win!, nobody wants to wait weeks for there winnings! Can’t trust to play again..no idea when payouts!

Update…sorry

(((this withdrawal was from 7/2/23…not 7/2/23))’..almost 30 days…being resubmitted…. doesn’t start over time..it’s still almost 30 days!..waiting for payout!….not paying and or on times stated

27 days…so far..758.10..SORRY THE WITHDRAWAL WAS 7/2/23

Thank you very much, debic20, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi debic20,

I've just reviewed your case and am sorry to hear about your struggles with the withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Dreams Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? What are the reasons for not processing the player's withdrawal request?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Ok thanks

NOTE:::

****By the way..I noticed these similar inclave related casinos..not paying out 3-7 days..for months I received…on time…something up not paying out all of a sudden!,,******inclave related casinos..not paying out scheduled time all of a sudden..BE CAUTIOUS NOW DEPOSITING TO THESE….WAITING ON 3 payouts!

*** inclave RELATED CASINOS..ALL OF A SUDDEN NOT PAYING OUT!!

Chatting with them..and trying to be patient and work it all out.

Same thing giving out processing times..no real reason for delay..past month now.

Greetings all,

I've reviewed the case and I'll see what can be done to assist. If anything else is required on your part debic20 I'll let you know here.

Best wishes,

Nick and Dreams

Ok thanks

Thanks sooo much I got my payout…thank you dreams casino…!

resolved and paid😄👍👌..thanks for your help..assisting me.

Thank you very much for your assistance, Nick!

Dear debic20, thank you for sharing that great news! I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia