Dreams Casino - Player’s funds have disappeared from his account.

PLAYED FOR HOURS HAD ACCOUNT UP TO 250 BUCKS ALL OF A SUDDEN IT WAS UNDER 100 .. GOT IT BACK TO 100 AND TRIED TO CASH OUT WOULD NOT LET ME THIS PLACE IS A SCAM

Dear Jeff,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did you play with a bonus? If yes, could you specify which bonus you redeemed? If you activated a No Deposit bonus, there is a maximum cashout limit, which could explain your situation. I found this in the T&Cs (https://www.dreamscasino.com/terms-conditions/):

„Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is 1 time the face value of the bonus, with a minimum of $100. All free chips valued below $50 will come with a cash-out limit of no more than, nor less than, $100."

Additionally, have you tried contacting the casino regarding this issue? Could you, please, forward any relevant communication between you and the casino to kristina.s@casino.guru?

I believe, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Jeff,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.