Dream.Bet Casino - Player claims that payment has been delayed.

it's been 72 hours since my withdrawal request

live chat and vip host both say to wait, no further explanation about such delay but I can't wait forever

#100740205745104017 this is the reference number

please help 

Dear j9jung,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

well my account is fully verified; did withdraw couple times before less than 24 hrs.... this time is somewhat extra delayed

Got paid but i have another issue with this site

i want to self exclude due to gambling addiction so i sent email about the request and they seem to be denying my request.

this such behavior is critically against the rule when players want to be self excluded

please help

Dear j9jung,

Please forward the request you sent to the casino to nikolas.b@casino.guru for further review.

Dear j9jung,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.