Divas Luck Casino - Player’s withdrawal has been delayed.

I've been playing for quite a lot of money.

When I have to withdraw my money and send all the required documents, I still do not get my money paid out.

I have talked to my bank and they have made a written proof of bank statement / bic / Iban and their signature as proof that I am me and that it is my account.

The transactions are visible from my account to the casino.

The casino still refuses to pay me my money.

What should I do?

Dear Ulrika,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?

Have you received any explanation from the casino regarding this situation? Please, forward me all the relevant communication between you and the casino, so we can gather as much information as possible. My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your emails, Ulrika. I see that the casino claims you edited your documents. Could you please clarify this situation?

Dear Ulrika,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.