The player from Germany has requested withdrawal a few days ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
Divas Luck Casino - Player’s experiencing difficulties withdrawing his winnings.
Amount: €485
Divas Luck Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Divas Luck Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
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2 years ago
Translation
On December 5th at 5:10 pm I ordered a payout via Litecoin.
After I have been fully verified (KYC).
I hardly get any messages on my e-mails, and when I do, it's standard mail.
I wonder why it takes so long (yes 2 days are given and it is now 2 days) but I haven't played with crypto either so that it takes so long until a payout arrives.
I did not violate the bonus conditions 100%, so I meticulously paid attention to it.
Automatic translation:
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2 years ago
Dear Christian,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Still no money ... You still don't respond to anything, probably already sent out 10 emails.
Automatic translation:
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2 years ago
I fully understand your frustration, Christian. However, I will set the timer for additional 6 days and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
Hello Christian,
Have there been any developments since our last conversation?
