The player from Spain has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was closed because the player submitted two complaints about the same issue.
Dexterbet Casino - Player’s withdrawal has been delayed.
Amount: €1,400
Dexterbet Casino
Safety Index:Below averageSafety Index
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5.4
Dexterbet Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I have several pending withdrawals for the amount of 1,400 euros, before I had one of 1,000 that they forced me to cancel so that the amounts are smaller, they laugh at me, they do not respond to messages, they harass me via online chat, they laugh, and They close it unexpectedly, nobody gives me a solution, my account is 100% verified and I already made a withdrawal before, it seems that this time they don't want to pay, the customer service is nil and vexatious, I need help from the casino guru, if not, I will have to report them through the courts, I have all the captures and all the transactions of my withdrawals
Automatic translation:
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1 year ago
Dear PEPE124,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Hello Kristina,
The player have already open another case, and we give explanation there, please follow the link https://casino.guru/dexterbet-casino-the-player-s-withdrawal-is-delayed
Best regards,
Dexterbet Team
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1 year ago
Dear Dexterbet Team,
Thank you for bringing this to our attention. I will now close this complaint and the other case will remain open.
Best regards,
Kristina
Casino.Guru
