The player from Germany recently won €3,600 and made a withdrawal, but it was canceled due to a request for an additional deposit screenshot. They subsequently requested a payout of €3,400 via bank transfer, but there have been delays and technical issues. Player’s complaint has been resolved successfully.
Dazard Casino - Player’s withdrawal has been delayed.
Amount: €3,400
Dazard Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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10 months ago
Translation
Hello, I'm new here
Was lucky and won
I made 2 x payout
1 x €450
1x €72
The next day my profile was verified and the credit was sent to my account
Now i have the problem
I won
and made a withdrawal
1x 3600€
Was canceled by the support I should upload a deposit screenshot again
I did that was on 06/07/2023
When I asked a day later, I was told there was a "technical problem with the payout type Nodapay"
Ok payout canceled €200 gambled away
now I have 3400€ payout on 06/08/2023
11:11 PM Requested by normal bank transfer
Supposedly a payout is made after 24 hours. So far, neither my deposit proof has been verified,
neither was min money transferred
it returns "Technical Problems".
Allegedly
" PLEASE HELP "
I live in Germany
Not as the Puerto Rico complaint here indicates
Automatic translation:
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10 months ago
Dear quartasalvatore748,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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10 months ago
Translation
Hello on 06/07/2023 I received an email that my account is fully verified and paid out my first winnings
1x450€
1x €72
Deposited €80 again and won 3600
the payment was canceled because I returned a
Deposit proof had to upload
But as of 06/07/2023 it is still not verified
With the first payout, everything was verified a day later
Well yes 14 days to wait for a complaint?
The deposit is immediate why does the verification take so long?
With Bitstarz you had your money in your account within 10-20 minutes
Also said the casino
Nodapay payment would have a technical problem
now with normal bank transfer the same?
To me, ea looks like the payout is being delayed.
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10 months ago
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So I would have to wait 14 days if there is no payment after that, then only then should I write a complaint?.
How long should I wait for my money 1 month?
Isn't that a bit long?
I understand your rules
But I find that a long wait 14 days
At Bitstarz you had to verify once and then you had
10-20 min later his money in his bank account.
But being told "Nodapay payout Technical problem"
Now with
Bank transfer again Technical problem?
That sounds like tricky technology to me
What kind of casino is this? I only registered there because he is listed with you as having a good reputation
My account was already fully verified with the first payout
Edited
Automatic translation:
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10 months ago
I fully understand your frustration, quartasalvatore748. However, I will set the timer for additional 10 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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10 months ago
But i can say today, Dazard thats not Good Casino service. I will no longer deposit at this casino
We Are in year 2023
almost every good casino pays at
1 - 3 days
Perfect Casinos pays at 1 Hour - 1 days
To Deposit Thats work, and casino receive deposit instant
But every Time wihdrawl people must wait days
Thats not Fair
But well, change of subject, I'll wait
Thank you Casin Guru Crew
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10 months ago
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It's now 7 days since my withdrawal request
The same excuses from support today
"Your case is being handled by our department
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10 months ago
Translation
Hello Darling
Casino Guru Team
Today I wanted to file a complaint with Gambling Authority Curacau, I was asked for the player ID number
When I asked Dazard support for the player ID number, I was told to email my question
I filled out the complaint form without a player ID number and sent the complaint to the Curacau Gaming Authority.
Has the gaming authority already contacted Dazard Casino?
I do not know
Hours later I received now
a message from Dazard support my payment would now be confirmed
And the error was because I had given the wrong address for the bank method
Which isn't really true.
But the money isn't in my account yet. I'll get back to you on Saturday if the money isn't in the bank
Thanks again to Casin Guru crew
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10 months ago
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Hello Darling
Casino Guru Crew
I have now received my payout.
We can close this case
However, that was a lesson for me.
I will still my account
delete at Dazard Casino
Thank you all
Casino Guru Crew
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10 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, quartasalvatore748, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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