The player from Italy had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had expressed concerns about the delay in his withdrawal process and the lack of communication from the casino. However, after he had submitted additional documents, the casino processed his withdrawal on the 11th day. Despite the player's initial dissatisfaction with the casino's customer service, the issue was eventually resolved, and the player had received his winnings.
Dachbet Casino - Withdrawal of player's winnings has been delayed.
Amount: €400
Dachbet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Translation
I requested 400 euros following a win, without ever having asked for any bonuses. It's been 7 days since the support team told me to wait. In addition, I received an email where I had to attach a lot of documents last Sunday (the 5th), and since then, they have never contacted me again about the withdrawal, which is still listed as 'pending'!
This site is a scam!
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5 months ago
Dear Gigimatto97,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
Translation
Thank you very much for the immediate response (unlike those dachbet scammers) it's ok I will wait for the terms you suggested, even if in the dachbet chat some operators told me that withdrawals usually take place in less than a week. I trust in you also because I only played a single game and I won, I presented all my documents to them but they don't respond, however on Sunday they wrote to me from kyc, then never heard back again!! Thanks and good job !
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5 months ago
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I also attach the chat response which tells me that my documents are regular, they don't want to pay ABSURD
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5 months ago
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Incredibly they paid me, I sent some additional documents (based on an experience on another site) but today, the 11th day, they paid me!!
remains the unreliability and terrible communication between customer service and the payment office which was the main reason why I doubted them! taking so much time induces the player to play but I didn't fall for it also because I was annoyed by their ways, in the end they paid and I will also withdraw the complaint.
thanks for your collaboration, from today you have one more user and I congratulate you on your professionalism!!
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5 months ago
Dear Gigimatto97,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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