The player from Russia requested a withdrawal three weeks ago, which is marked as completed in the history, but the money has not been received. Attempts to contact the casino via chat and email have gone unanswered.
CryptoRush Casino - Player's withdrawal is delayed.
Amount: €440
CryptoRush Casino
Safety Index:Fresh casinoSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
4d 9h 34m 32s
Case summary
3 days ago
Public
Public
6 days ago
Hello, I have been waiting for 3 weeks for my withdrawal to come to my wallet. In the history of withdrawals it is marked completed, but the money has not come. The casino does not answer me in chat or by mail. Please help to sort out this issue
Public
Public
6 days ago
Dear Risk,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Casino Guru is examining the case
