The player from Switzerland, who had previously had positive experiences with the casino, faced a delay in withdrawing their 1000 USDT. Although their account was verified, they had been waiting for two weeks and had received no further updates after being told they would be contacted via email. The issue was resolved as the player confirmed that the money had been paid. The complaint was marked as 'resolved' in the system.
CryptoLeo Casino - Player’s withdrawal has been delayed.
Amount: 1,000 ₮
CryptoLeo Casino
Safety Index:HighSafety Index
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8.3
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
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1 week ago
I’ve had positive experiences wit
h this casino in the past. Withdrawals were quick, within 24 hours, and customer support was very polite and professional. My account is verified.
However, for the past two weeks, I’ve been trying to withdraw my 1000 USDT. I played with real money, requesting a crypto withdrawal, but unfortunately, I’m still waiting. Three days ago, I received a response saying I would be contacted via email, but nothing has happened since.
I kindly ask Casino Guru to involve a representative from the casino to help expedite the withdrawal process.
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1 week ago
Dear vladan4053,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- When did you receive the last successful withdrawal?
Thank you in advance for your reply.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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1 week ago
Translation
The money has been paid. Thanks for the help
Automatic translation:
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1 week ago
Dear vladan4053,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
