CryptoLeo Casino - Player's asking for a deposit refund.

Hi this casino let my 13 year old son spend £6000 gbp from the uk with no vpn no aml no age check no identification my son managed to use my crypto to play I have contacted action fraud and tried to speak with the casino my son also says that he was trying to with draw money back in my crypto wallet but they kept cancelling it i have also wrote email to my local mp about this casino this is shocking and should be stopped I’m asking for a full refund

Dear Dannydean,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.  Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please specify under whose email address was the account created, who discovered the issue, and how? Do you also have an account in this casino? Was your payment method used to deposit funds into the newly created account?

Have you contacted the casino regarding this issue? If there’s any relevant communication, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Looking forward to hearing from you.

Best regards,

Petronela

Hi thank you for replying my email address was used to play I was out for the evening. and my son used my device to access my email crypto he is in a terrible way after I was angry he also said that the streamer that advertises this casino that uk players are allowed to play so yesterday I spoke with some family members that work for the uk government and found out the owner Michael newell is running a offshore casino from the uk with no aml no age restriction no protection at all I will now send you over some articles that I have come across on my own investigation as you see in theses websites you can clearly see what’s going on it is truly disgusting I have also spoken to action fraud and they have told me to contact them after I get a reply from cryptoleo

This is shocking

Thank you for your reply, Dannydean. Well, first of all, I must note here that it would be close to impossible to prove that this account has been created by your son if he used your email address as well as your payment method. Also, I am sure you are well aware that you are the only person responsible for your children, your devices, and who has access to them, as well as which websites are accessible to your children. The casino is not to blame in any way.

The casino couldn't know who registered and used the account, and if your son was able to use your email address and your crypto wallet (smart kid, by the way, if this is all true), I am sure he would easily be able to fill out any personal information such as date of birth if the casino asked for it.

I'm truly sorry but you must understand that the casino didn't stand a chance to recognize that someone underaged created the account. I'm afraid you are responsible for your son's actions and we are not in a position to help you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

It’s fine reject it it is what it is

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.