The player from Russia requested a cryptocurrency withdrawal which the casino claims to have processed. However, the player hasn't received the money and despite promises, the casino hasn't provided the transaction hash via email. The complaint was resolved as the player's balance got credited to his crypto wallet.
CryptoBetSports Casino - Player's Cryptocurrency Withdrawal is Missing.
Amount: 403 ₮
CryptoBetSports Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.6
CryptoBetSports Casino has a Safety Index of 3.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Hello, casino claims that my withdrawal request was proccessed. However, i have not received money. Withdrawal was requested via crypto. I asked them for transaction hash, they said they will send me by email, but as i have not received money, i do not belive them. Can we please invite casino representative, to clarify the situation.
Additional info:
Winning was with real money
They have not asked for verification
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1 year ago
Hello Mdecade,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CryptoBetSports Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when are you registered in the casino? Is this your first withdrawal request? Since when exactly is it pending? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 year ago
I have regitered on 7 August 2023. Yes it is my first withdrawal. They have not requsted for verification
"Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request."
It has "completed" status. If it had pending status, no question. But the claim that they sent me money.
In TRON blockchain transaction time 1-2 minutes.
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1 year ago
Hello Mdecade,
I understand that crypto transaction may be instant but the "completed" status may still indicate otherwise - like the casino reviewed your request and accepted it so may be queued in their finance department. We always do recommend 2 weeks no matter what payment method the player used.
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1 year ago
They confirmed that they sent money. They do not say that money is in queue. That said that they sent me money.
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1 year ago
And now they gave me random hash with wrong amount claiming that, they made that withdrawal
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1 year ago
Dear Mdecade,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
