CrownPlay Casino - Player’s withdrawal is delayed.

It’s been 10 days and I still can’t get my money. They keep lying to me.

Dear fotisig11,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CrownPlay Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I haven't made a withdrawal so far, I haven't had any profits, I asked if I need something for my account, for example ID, but they told me that I don't need anything for KYC! My profits are from deposit and not bonus use

Thanks for your reply.

Have you received your funds yet?

If the issue persists, please forward your most recent communication with casino support about the issue to my email at tomas@casino.guru

Dear fotisig11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.